Shamika Nickols
Garrison,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated title industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic Title Examiner eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the title insurance industry..
Overview
6
6
years of professional experience
Work History
Title Examiner
INSPIRE CLOSING SERVICES
Irving, IL
01.2020 - 01.2022
- Maintained confidentiality while compiling reports for review.
- Contacted appropriate agencies to complete searches, order records and obtain documents.
- Examined and verified 25 titles daily.
- Entered title information into database.
- Assisted with preparation and submission of affidavits, deeds and other records for land purchases.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Licensed Escrow Officer
INSPIRE CLOSING SERVICES
Irving, IL
02.2020 - 01.2022
- .Forwarded 20-35 title clearing documentation to title officer for approval.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Followed-up on status of releases, policies and return of recorded documents.
- Prepared variety of different written communications, reports and documents
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
Customer Service Representative & Telemarketer
Everise | US Business Funding Solutions
Garrison, TX
07.2017 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered 50 customer telephone calls daily promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Education
Master of Science - Health Management, Informatics
Colorado Technical University
Colorado Springs, CO05.2020
Bachelor of Science - Nutrition, Dietetics
Prairie View A & M University
Prairie View, TX12.2017
Skills
- Microsoft Word (10 years)
- Measures candidate's ability to combine pieces of information to form general rules or conclusions
- Expertise in communication and interacting with people
- Team player with effective and efficient organizational skills
- Excellent motivational skills and self-discipline
- Customer Service
- Attention to Detail
Timeline
Licensed Escrow Officer
INSPIRE CLOSING SERVICES
02.2020 - 01.2022
Title Examiner
INSPIRE CLOSING SERVICES
01.2020 - 01.2022
Customer Service Representative & Telemarketer
Everise | US Business Funding Solutions
07.2017 - 01.2020
Master of Science - Health Management, Informatics
Colorado Technical University
Bachelor of Science - Nutrition, Dietetics
Prairie View A & M University