Shamika Renwick

Summary

Team management professional with strong focus on team collaboration and achieving results. Skilled in strategic planning, conflict resolution, and performance improvement. Known for reliability and adaptability in dynamic environments. Valued for excellent communication skills and ability to motivate and lead teams toward common goals.

Overview

years of professional experience

Work History

Team Leader Manager

Lenox Hill Radiology & Medical Imaging Associates P.C.

Brooklyn, NY

04.2022 - Current

Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
Led employee relations through effective communication, coaching, training, and development.
Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.

Bank Teller

PNC Bank

Glenridge, NJ

09.2021 - 01.2022

Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Logged cashier's checks and other transactions to maintain accurate account records.
Stocked supplies for customers and personal teller station.
Processed customer transactions promptly, minimizing wait times.
Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.

Patient Service Representative

JFK Medical Center North

Edison, NJ

01.2020 - 04.2020

Assisted patients in filling out check-in and payment paperwork.
Reviewed daily care slips for doctors.
Developed and maintained courteous and effective working relationships.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Sanitized, restocked and organized exam rooms and medical equipment.
Warmly greeted patients and visitors and made each feel welcome.

Mail Carrier

United States Postal Service

Union, NJ

10.2018 - 09.2020

Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Distributed mail on foot to residences and businesses, delivering to approximately 200 customers per shift.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.

Education

High School Diploma -

Franklin High School

Somerset, NJ

06.2015

Skills

Customer focus
Motivational skills
Staff development
Appointment scheduling
Insurance verification
Patient confidentiality
Medical terminology

Data entry proficiency
Conflict resolution
Attention to detail
Money handling
Listening and comprehension
Multitasking and organization

Timeline