Shamika Stephenson
Richmond,Texas
Summary
Adept at navigating high-stress situations, I excelled as a Customer Service Representative at SLS GLOBAL PROPERTIES, where my problem-solving abilities and active listening skills led to a significant increase in customer loyalty. My expertise in critical thinking and customer service ensured efficient resolution of escalated calls, enhancing company reputation and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
SLS GLOBAL PROPERTIES
08.2019 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Regents Diploma -
H.Frank Carey Highschool
Franklin Square, NY06.2000
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
SLS GLOBAL PROPERTIES
08.2019 - 08.2024
Regents Diploma -
H.Frank Carey Highschool
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