Shamika Watts
Dallas,NC
Summary
Dedicate Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
25
25
years of professional experience
Work History
Service Accounts Receivable Clerk
Toyota of North Charlotte
07.2015 - Current
- Mailed invoices to customers and processed payments.
- Responded to inbound inquiries regarding accounts and payments.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Schedule appointments
- Order office supplies
Personnel Clerical
BJS Wholesale Club |FLS
04.2007 - 09.2016
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Managed work station assignments, employee breaks and shift rotations to achieve assigned objectives.
Customer Service| Stocker
Hair Q
08.2003 - 03.2007
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy level.
Lead Cashier
Maxway
08.2001 - 07.2003
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions.
- Trained new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Receptionist
Queen Beauty Salon
01.1999 - 04.2000
- Handled payments and processed credit card transactions.
- Greet customers and schedule appointments.
Education
Diploma -
Choppe High School
Georgetown, SCSkills
- Multi- line usage
- Strong organizational skills
- Good written communication
- Strong computer skills and exposure to Microsoft Office, Word, and Excel
- Administration support
- Ordering supplies
Timeline
Service Accounts Receivable Clerk
Toyota of North Charlotte
07.2015 - Current
Personnel Clerical
BJS Wholesale Club |FLS
04.2007 - 09.2016
Customer Service| Stocker
Hair Q
08.2003 - 03.2007
Lead Cashier
Maxway
08.2001 - 07.2003
Receptionist
Queen Beauty Salon
01.1999 - 04.2000
Diploma -
Choppe High School
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