Shamikia Pinke
Tatum
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
20
20
years of professional experience
Work History
Team Lead
Walmart
01.2020 - Current
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Motivated team members through recognition programs and performance-based incentives.
- Oversaw training and development programs to enhance team skills and knowledge.
- Assessed company operations for compliance with safety standards.
Department Manager
Walmart
Kilgore
01.2016 - 01.2020
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Implemented quality control measures to uphold company standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
Inventory Control Supervisor
Walmart
Kilgore
01.2011 - 01.2016
- Analyzed sales trends, forecasts and customer orders to determine optimal stocking levels.
- Resolved any invoice discrepancies with suppliers regarding pricing or quantity errors.
- Created strategies that improved inventory accuracy through the use of barcoding technology.
- Researched item history to identify root cause for discrepancies between inventory and stock records.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
Inventory Control Team Member
Walmart
Kilgore
01.2010 - 01.2011
- Collaborated with warehouse personnel on proper storage methods for different types of products.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
- Performed scheduled inventory counts and supply audits.
Cashier Customer Service
Walmart
Kilgore
01.2005 - 01.2010
- Resolved customer complaints professionally in accordance with company policy.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered phone calls to assist customers with questions and orders.
- Ensured compliance with all safety regulations within the store environment.
Education
High School -
Tatum High School
01.2004
Skills
- Team building
- Employee training
- Customer service
- Conflict resolution
- Effective communication
- Time management
- Project management
- Operational efficiency
- Motivational leadership
Timeline
Team Lead
Walmart
01.2020 - Current
Department Manager
Walmart
01.2016 - 01.2020
Inventory Control Supervisor
Walmart
01.2011 - 01.2016
Inventory Control Team Member
Walmart
01.2010 - 01.2011
Cashier Customer Service
Walmart
01.2005 - 01.2010
High School -
Tatum High School