Shamina Sultana
Bronx,NY
Summary
Proven Customer Service Representative at Dunkin' Donuts, adept in resolving high-stress situations with professionalism, enhancing customer loyalty through empathetic service. Skilled in critical thinking and Microsoft Office Suite, I excel in turning escalated customer interactions into positive outcomes, significantly contributing to company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dunkin' Donuts
06.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Bronx Region High School
Bronx NY10.2024
GED -
NY Medical Career Training Center
Flushing, NY09.2024
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Computer Proficiency
Money handling abilities
Certification
- Medical Office Administration Training - [Timeframe]
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Customer Service Representative
Dunkin' Donuts
06.2021 - Current
GED -
Bronx Region High School
GED -
NY Medical Career Training Center
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