Shamira Sanders
Rowlett,TX
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
PARAMOUNT
05.2022 - 02.2023
- Assist customers with billing inquiries
- Submit reconnection issues and set up payment arrangements
- Maintained a high level of professionalism when dealing with difficult customers
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Resolved customer complaints promptly and efficiently.
Customer Service Representative
VDart, Inc
02.2021 - 05.2022
- Assist claimant file unemployment insurance claims and file appeals
- Update account information
- Provided excellent customer service to clients in a timely manner, ensuring their satisfaction with the resolution of their claim
- Utilized knowledge of company policies to accurately assess claims and provide solutions
- Assisted customers with technical inquiries regarding claims processing systems or software applications used by the company.
Medical Customer Service Representative
Willis Towers Watson
07.2020 - 02.2021
- Assist with information pertaining to HRA accounts
- Provided policy information, scheduled appointments and provides HRA balances
- Researched complex cases involving billing discrepancies or insurance coverage issues
- Ensured compliance with HIPAA regulations when discussing patient information with internal and external customers
- Provided guidance and support on various topics such as health plan options and benefits eligibility criteria.
Customer Service Representative
MAXIMUS
02.2020 - 07.2020
- Assist clients over the world with the 2020 census over the phone, online, or paper questionnaire
- Explain the importance and also answered general questions
- Developed comprehensive survey plans, collected relevant data, and analyzed results accurately
- Compiled detailed reports outlining survey findings based on field data collection methods.
Customer Service Representative
Iqor
08.2015 - 09.2018
- Processed and submitted customer payments accurately and efficiently
- Resolved customer inquiries related to billing issues promptly
- Negotiated payment arrangements with delinquent customers according to company policy
- Utilized persuasive communication techniques to close deals quickly and efficiently.
Customer Service Representative
Nielsen
10.2014 - 08.2015
- Interviewed potential participants to determine eligibility
- Entered participant data into databases
- Documented results from participant observations
- Performed in-service presentations to share knowledge with colleagues.
Education
Diploma In Basic -
South Oak Cliff High School
TX05.2006
Certification
- Call Center
- Microsoft Word (10+ years)
- Microsoft Power Point (10+ years)
- Microsoft Excell (10+ years)
- Telecommunication skills (10+ years)
- Customer Support
- LAN
- Troubleshooting
- Computer Networking
- Conflict Management
- VPN
References
References available upon request
Timeline
Customer Service Representative
PARAMOUNT
05.2022 - 02.2023
Customer Service Representative
VDart, Inc
02.2021 - 05.2022
Medical Customer Service Representative
Willis Towers Watson
07.2020 - 02.2021
Customer Service Representative
MAXIMUS
02.2020 - 07.2020
Customer Service Representative
Iqor
08.2015 - 09.2018
Customer Service Representative
Nielsen
10.2014 - 08.2015
- Call Center
- Microsoft Word (10+ years)
- Microsoft Power Point (10+ years)
- Microsoft Excell (10+ years)
- Telecommunication skills (10+ years)
- Customer Support
- LAN
- Troubleshooting
- Computer Networking
- Conflict Management
- VPN
Diploma In Basic -
South Oak Cliff High School