Shamoi Hansen
Walmart
1598 Larkspur Trail ,GA
12
years of professional experience
Detail-oriented professional with extensive experience in team leadership and customer service. Skilled in driving operational improvements and ensuring compliance with quality standards. Committed to enhancing team performance and delivering exceptional customer experiences.
Work History
Team Lead Manager
7 Months- Supervised daily operations to ensure compliance with safety and quality standards.
- Implemented scheduling strategies to optimize workforce productivity during peak hours.
- Collaborated with management to develop and execute operational improvement initiatives.
- Fostered a culture of teamwork through regular communication and conflict resolution among staff.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Assisted in recruitment to build team of top performers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Personal Shopper
4 Years 4 Months- Assisted customers in choosing products that matched their preferences and needs.
- Provided tailored shopping experiences through clear communication and product expertise.
- Monitored inventory levels to ensure product availability and minimize stock inconsistencies
- Guided new staff on operational protocols to improve team effectiveness and service consistency.
- Organized completed orders in designated temperature-controlled storage until customer pickup.
- Achieved deadlines and quality standards for order accuracy and promptness.
- Learned store layouts and planograms to optimize order fulfillment using the most efficient routes.
- Maintained high customer satisfaction ratings by processing orders swiftly and selecting quality products for customers.
- Tracked product substitutions and promptly notified customers of any changes.
- Examined customer orders thoroughly to locate requested items and regularly checked app for updates.
- Balanced multiple responsibilities while prioritizing urgent requests without sacrificing attention to detail or service quality.
- Coordinated online shopping orders and deliveries to ensure timely access to purchases.
- Selected appropriate products based on customer requirements, product specifications, and relevant regulations.
Sales Associate
1 Year 4 Months- Provided feedback on inventory levels and customer preferences to support stock management decisions.
- Trained new associates on store policies, procedures, and customer service best practices.
- Monitored sales trends to identify opportunities for upselling and cross-selling initiatives.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Associate
5 Months- Assisted with daily operations by coordinating food preparation and service schedules.
- Acquired knowledge of menu items to support customer questions and ensure order precision.
- Worked with team members to keep workstations clean and organized.
- Applied safety protocols to meet health regulations during food handling.
- Adjusted swiftly to shifting priorities to maintain seamless service during peak hours.
- Enhanced customer satisfaction by addressing complex issues and delivering outstanding service consistently.
Sales Associate
3 Months- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
2 Months- Assisted customers with product choices to improve shopping experiences.
- Maintained visual merchandising standards to enhance customer engagement.
- Processed transactions accurately using point-of-sale systems for precise cash handling.
- Collaborated with team members to achieve sales goals and effectively promote events.
- Resolved customer inquiries and issues quickly to uphold satisfaction and loyalty.
- Organized merchandise on racks and shelves to attract customers and highlight products.
- Handled cash transactions accurately while adhering to company policies.
- Responded to customer inquiries regarding sizing, accessories, and product care.
Education
High School Diploma
Associate of Arts - Dance
Skills
Attention to detail
Customer focus
Performance improvement
Coaching and mentoring
Timeline
Team Lead Manager
Walmart
12.2025 - 07.2026Read More
Personal Shopper
Walmart
08.2021 - 12.2025Read More
Sales Associate
Spencer's Gifts
11.2018 - 03.2020Read More
Associate
Boston Market
06.2018 - 11.2018Read More
Sales Associate
JCPenney
08.2016 - 11.2016Read More
Sales Associate
Hollister.Co
11.2014 - 01.2015Read More
Dillard High School of The Performing Arts
High School Diploma
Read More
New World School of The Arts
Associate of Arts from Dance
Read More