Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sha'mon Gaitor

Richmond,California

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Ambitious Carpenter skilled at taking on multiple projects at once. Experience with complete home construction, remodels and renovations. Successful at providing clients with both technical skill and creative insight. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Team Lead

Snow Cleaning
09.2023 - Current
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Carpenter

Esperanzas Cleaning
02.2019 - Current
  • Improved project efficiency by accurately interpreting blueprints and executing carpentry tasks according to specifications.
  • Enhanced client satisfaction by consistently meeting project deadlines and maintaining high-quality craftsmanship in all carpentry work.
  • Reduced material waste by precisely measuring, cutting, and assembling lumber for various construction projects.
  • Collaborated with other skilled tradespeople to ensure seamless integration of carpentry work within larger construction projects.
  • Strengthened team collaboration through effective communication and problem-solving skills during complex carpentry projects.

Custodian

Squeeky Kleening Co.
09.2019 - 08.2023
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Reduced waste through efficient use of cleaning supplies and equipment.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Streamlined facility maintenance by promptly addressing minor repairs.
  • Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.

Customer Service Representative

RDI Corporation
05.2018 - 06.2019
  • Greets customers warmly and understand reasons for calling Direct TV to upgrade accounts, refunds, exchanges or to suggests solutions
  • Attempt to persuade customers with educating each caller with upgrades
  • Utilizes computer and CRM systems to manage high call volumes from 70-100 calls per day
  • Maintaining overall customer satisfaction while handling changes to policies or renewals.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.

Package Handler

Digital Lizard
10.2017 - 05.2018
  • Counting cards for Shutterfly, putting orders together, shipping orders out
  • Organized all orders in consolidation and shrink-wrapped orders together.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Package Handler

Red Rock Sourcing LLC
06.2017 - 10.2017
  • Processed packaged, rapping items that customer ordered
  • Lifted over 50 pounds and dealt with heavy machinery
  • Interpersonal skills with day to day clients
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.

Return/Processing

Amazon Fulfillment Center
01.2016 - 01.2017
  • Processed returns for all shipments that are being returned from customers that ordered off Amazon
  • Lifted over 50 pounds and got trained for all positions offered in warehouse (Stowing, customer returns, warehouse grading, forklift, counting, and more).
  • Enhanced production efficiency by implementing optimized machine settings and routine maintenance procedures.
  • Reduced equipment downtime by troubleshooting issues and performing timely repairs.
  • Accurately documented all operational data, ensuring up-to-date records for review and analysis.
  • Participated in continuous improvement initiatives, identifying areas for process optimization and recommending changes for implementation.
  • Achieved high levels of customer satisfaction with consistent delivery of products on schedule and within specifications.

Education

Hotel Management -

College of Southern Nevada
02.2024

HS Diploma -

Desert Rose High School
North Las Vegas, NV
02.2015

Skills

  • Positivity
  • Active Listener
  • Adaptable
  • Deductive Reasoning
  • Reading Comprehension
  • Critical Thinking
  • Persuasion
  • Monitoring
  • Social Perceptiveness
  • Active Learning
  • Idea-Oriented
  • Creative
  • Conversationalist
  • Problem Solver
  • Extroverted
  • Service Orientation
  • Type 50 WPM
  • Team Player
  • Multitasking
  • Multi Skilling
  • Leader/Manage
  • Schedule Management
  • Performance Monitoring
  • Trend Tracking
  • Regulatory Compliance
  • Production Monitoring
  • Diversity and Inclusion

Timeline

Team Lead

Snow Cleaning
09.2023 - Current

Custodian

Squeeky Kleening Co.
09.2019 - 08.2023

Carpenter

Esperanzas Cleaning
02.2019 - Current

Customer Service Representative

RDI Corporation
05.2018 - 06.2019

Package Handler

Digital Lizard
10.2017 - 05.2018

Package Handler

Red Rock Sourcing LLC
06.2017 - 10.2017

Return/Processing

Amazon Fulfillment Center
01.2016 - 01.2017

Hotel Management -

College of Southern Nevada

HS Diploma -

Desert Rose High School

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Sha'mon Gaitor