Shamone Avent
Albany,NY
Summary
Detail-oriented individual with exceptional communication and organizational skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Albany City School District
03.2025 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Dental assistant
Aspen Dental
11.2024 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient and maintain health and safety practices
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentist/hygienist evaluation
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety
- Updating and maintaining patient records and office administrative duties
Digital Solutions Professional- Overnight
Broadview FCU
11.2021 - 10.2024
- Responded to member's inquiries and provided accurate information about products and services via live chat
- Resolved member complaints by identifying problems, suggesting solutions and implementing corrective action
- Worked closely with each member to carefully resolve issues within timely fashion
- Developed exemplary writing skills through continued correspondence with upwards of 20-80 members per day
- Maintained up-to-date knowledge of product and service changes
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Followed up with members about resolved issues to maintain high standards of customer service
Member Solutions Specialist
Broadview FCU
10.2018 - 11.2021
- Handle 60-80 calls per day
- Frontline defense in preventing/detecting fraud and account irregularities
- Performs related account functions such as clarification, research, balance inquiries, account histories, account maintenance, etc
- Maintains proficiency in the solution center technical applications including: The Core system, Intranet, Internet, auxiliary applications and has in-depth knowledge of the latest tools and technology
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Educated customers about billing, payment processing and support policies and procedures
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
ASA VI
ALBANY MEDICAL CENTER
02.2016 - 10.2018
- Use computers for various applications, such as database management or word processing
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Complete forms in accordance with company procedures
- Schedule and confirm appointments for clients, customers, or supervisors
- Open, read, route, and distribute incoming mail or other materials and answer routine letters
TELLER
CASH MANAGEMENT SERVICES, LOOMIS ARMORED US
01.2015 - 06.2015
- Use computers for various applications, such as database management or word processing
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank
- Receive and count daily inventories of cash, drafts, and travelers' checks
- Monitor bank vaults to ensure cash balances are correct
- Identify transaction mistakes when debits and credits do not balance
CASHIER
WAL-MART
07.2012 - 01.2015
- Responsible for cashing out customers and assisting to upload groceries efficiently and effectively
- Maintain a neat, clean register, and stocking shelves during downtime
- Handling accurate cash operations and cash/check/credit card transactions
- Maintaining a strong product/ promotion knowledge and ensuring 100% customer satisfaction by the end of the process
Education
Bachelor of Science - Accounting
Grand Canyon University
Phoenix, AZ06.2023
Associate of Applied Science - ACCOUNTING
Hudson Valley Community College
Troy, NY06.2018
Skills
- Data Entry
- Basic Mathematical Abilities
- Research
- Problem-Solving
- Customer Service Skills
- Microsoft Office
- Notary Public
- Multitasking Abilities
- Analytical
Certification
CNP - Certified Notary Public
Timeline
Substitute Teacher
Albany City School District
03.2025 - Current
Dental assistant
Aspen Dental
11.2024 - Current
Digital Solutions Professional- Overnight
Broadview FCU
11.2021 - 10.2024
Member Solutions Specialist
Broadview FCU
10.2018 - 11.2021
ASA VI
ALBANY MEDICAL CENTER
02.2016 - 10.2018
TELLER
CASH MANAGEMENT SERVICES, LOOMIS ARMORED US
01.2015 - 06.2015
CASHIER
WAL-MART
07.2012 - 01.2015
Associate of Applied Science - ACCOUNTING
Hudson Valley Community College
Bachelor of Science - Accounting
Grand Canyon University
Similar Profiles
KaSandra LacyKaSandra Lacy
School Cafeteria Monitor at Albany City School DistrictSchool Cafeteria Monitor at Albany City School District
Erika CheffolwayErika Cheffolway
School Nurse- Full Time at Albany City School DistrictSchool Nurse- Full Time at Albany City School District
Elizabeth VanNordenElizabeth VanNorden
Elementary School Teacher (2nd, 3rd) at Albany City School DistrictElementary School Teacher (2nd, 3rd) at Albany City School District
Ayana BridgemanAyana Bridgeman
Staffing Coordinator at Anchor Health Home CareStaffing Coordinator at Anchor Health Home Care
Ali Muhammed KucukAli Muhammed Kucuk
Restaurant Manager at No Ho PizzariaRestaurant Manager at No Ho Pizzaria