Shamone Perkinson
Hamilton
Summary
Dedicated customer service professional with a strong focus on effective communication and problem resolution. Proven ability to enhance customer experiences and foster positive relationships.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Cincinnati Life Insurance Company
09.2025 - Current
- Provide exceptional customer support by resolving inquiries and issues through multiple communication channels.
- Adapted quickly to changes in systems and procedures, demonstrating flexibility in a dynamic environment.
- Handled sensitive customer information with confidentiality, adhering to company compliance standards.
- Assist clients and agents with policy information, ensuring clarity and understanding.
- Participated in training programs to enhance product knowledge and customer service skills.
- Manage an average of 30 to 50 emails per day, along with 15 to 25 task items.
Assistant Manager
E&H Ace Hardware
09.2023 - 08.2025
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained staff on product knowledge and customer service best practices.
- Implemented training programs for new hires, fostering a knowledgeable workforce.
- Enhanced customer experience through conflict resolution and effective communication strategies.
- Developed strong working relationships with staff, fostering a positive work environment.
Cashier Team Lead
E&H Ace Hardware
01.2023 - 09.2023
- Supervised cashier operations, ensuring efficient customer service and transaction accuracy.
- Conducted regular audits of cash registers to maintain cash integrity and accountability.
- Resolved customer inquiries and complaints, promoting positive shopping experiences.
- Collaborated with management to develop scheduling strategies for optimal staff coverage.
Front End Team Lead
Walmart
12.2020 - 10.2021
- Led front-end development team in implementing new features and enhancements to improve user experience.
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
Education
High School Diploma -
Hamilton Christian School
Hamilton, Oh05-2008
Skills
- Critical thinking
- Problem resolution
- Computer proficiency
- Microsoft outlook
- Follow-up skills
- Documentation
Timeline
Customer Service Representative
Cincinnati Life Insurance Company
09.2025 - Current
Assistant Manager
E&H Ace Hardware
09.2023 - 08.2025
Cashier Team Lead
E&H Ace Hardware
01.2023 - 09.2023
Front End Team Lead
Walmart
12.2020 - 10.2021
High School Diploma -
Hamilton Christian School