Shamroza Nazem
Duluth,GA
Summary
Client-focused banking professional with 20+ years of experience in financial services and administrative support. Skilled in building strong client relationships, recommending tailored solutions, and driving branch goals. Bilingual in English, Hindi, Urdu, Panjabi, Gujrati and Spanish with a proven track record in service excellence, compliance, and operational accuracy.
Overview
21
21
years of professional experience
Work History
Relationship Banker
First Horizon Bank
Cumming, GA
07.2022 - 08.2025
- Open and manage consumer and business accounts with attention to client needs.
- Cross-selling bank products, growing client portfolios and deepening relationships.
- Conduct KYC processes and ensure risk/compliance alignment.
- Train new bankers and manage daily branch tasks including cash ordering.
- Assisted customers with account management, ensuring timely and accurate service delivery.
Administrative Assistant
DeKalb County School District
Atlanta, GA
08.2019 - 08.2021
- Coordinated executive calendars and communications, ensuring seamless scheduling and stakeholder engagement across county departments.
- Managed confidential documentation and supported financial tracking, contributing to efficient operations in a high-volume government office.
Administrative Assistant
Hillsborough County School District
Tampa, FL
04.2017 - 10.2018
- Coordinated schedules and appointments for administrative staff.
- Assisted in preparing instructional materials and resources for teachers.
- Maintained accurate records and files in electronic systems.
- Handled incoming calls and directed inquiries to appropriate personnel.
Senior Relationship Banker
TD Bank
Queens, New York
10.2014 - 01.2017
- Cultivated strong customer relationships through personalized banking solutions.
- Provided expert financial advice to clients on investment options.
- Assisted clients with account management and transaction inquiries.
- Maintained compliance with banking regulations and internal policies diligently.
Owner/Operator
Buns Master Bakery
Toronto, Canada
09.2007 - 08.2012
- Managed daily operations of bakery, ensuring quality and consistency.
- Supervised baking staff, providing training and support as needed.
- Oversaw inventory management, ensuring adequate stock levels for production.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
Personal Banker
Commerce Bank
Queens, New York
01.2005 - 12.2006
- Assisted clients with account openings and maintenance inquiries.
- Provided guidance on banking products and services tailored to client needs.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Cross-sold banking products such as credit cards, loans and investments.
Education
Associate's Degree - Business Administration
Plaza College
Queens, New YorkSkills
- Customer Service
- Problem solving
- Attention to detail
- Relationship Building
- Cross-Selling
- Referrals
- Account Management
- Operations Compliance
- Risk Compliance
- Team Collaboration
- Communication
Timeline
Relationship Banker
First Horizon Bank
07.2022 - 08.2025
Administrative Assistant
DeKalb County School District
08.2019 - 08.2021
Administrative Assistant
Hillsborough County School District
04.2017 - 10.2018
Senior Relationship Banker
TD Bank
10.2014 - 01.2017
Owner/Operator
Buns Master Bakery
09.2007 - 08.2012
Personal Banker
Commerce Bank
01.2005 - 12.2006
Associate's Degree - Business Administration
Plaza College