Shams Alsafi
Plano
Summary
Accomplished Assistant Manager and Quality control specialist at Lonestar Neurology, adept in staff management and customer service, significantly improved customer satisfaction and reduced discrepancies. Skilled in problem-solving and staff training, ensuring quality control and efficient operations. Demonstrated excellence in team leadership and decision-making, enhancing company performance and service standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Lonestar Neurology
05.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Quality Control Specialist
Lonestar Neurology
09.2021 - Current
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Participated in external audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.
- Minimized down time by reducing production rework and recalls.
- Reviewed technical documents such as specifications and drawings, maintaining accuracy and compliance with industry regulations.
- Reduced customer complaints by conducting thorough inspections and addressing issues proactively.
- Created and maintained several databases to track statistical data.
- Developed comprehensive training materials for new team members, increasing overall efficiency within the department.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Reported problems and concerns to management.
- Performed tests and inspections to conform to established standards.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Performed routine maintenance and calibration on testing equipment.
Medical Assistant
Lonestar Neurology
09.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Pharmacy Technician
Walmart
11.2020 - 06.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Bachelor of Science - Health Administration
University of North Texas
Denton, TX12-2025
High School Diploma -
Plano West Senior High School
Plano, TX05-2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Staff management
- Workload management
- Staff training and development
Certification
- CPR/AED Certification
- OSHA Certified
- Pharmacy Technician
- Certified Nurse Assistant
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Turkish
Professional Working
Persian
Limited Working
Timeline
Assistant Manager
Lonestar Neurology
05.2024 - Current
Quality Control Specialist
Lonestar Neurology
09.2021 - Current
Medical Assistant
Lonestar Neurology
09.2021 - Current
Pharmacy Technician
Walmart
11.2020 - 06.2021
- CPR/AED Certification
- OSHA Certified
- Pharmacy Technician
- Certified Nurse Assistant
Bachelor of Science - Health Administration
University of North Texas
High School Diploma -
Plano West Senior High School
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