SHAMS YOUNUS

A dynamic psychology student with a solid foundation in customer service and a keen eye for detail, demonstrated through a track record of resolving customer queries, enhancing operational efficiency, and fostering academic success. With over 7 years of experience across educational and retail settings, this candidate excels in program facilitation, sales development, and leveraging Microsoft Office to streamline administrative tasks. Eager to apply problem-solving and leadership skills to drive results and make a meaningful impact in a new role.

Team Leadership and Collaboration:

• Led a team of 10 customer service representatives, fostering a collaborative and supportive work environment that resulted in a 15% increase in team productivity.

Sales and Upselling Achievement:

• Recognized as top-performing representative for upselling products/services, consistently exceeding monthly sales by 25%, resulting in an additional $5,000 in revenue per month.

Process Improvement Initiatives:

• Identified inefficiencies in existing processes and implemented streamlined procedures, resulting in a 20% reduction in handling time