Shamya Chavious
Essex,MD
Summary
Proven leader with extensive experience as a Shift Manager at Auntie Anne's Pretzels and Bath & Body Works, excelling in team management and store maintenance. Demonstrated adaptability and effective leadership, enhancing team performance and customer satisfaction. Skilled in Microsoft Outlook and employee motivation.
Overview
5
5
years of professional experience
Work History
Shift Manager/Key Holder
Auntie Anne's Pretzels
05.2018 - 12.2022
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
Shift Manager
Bath & Body Works
11.2021 - 08.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
Education
Certified Biller And Coder - Medical Billing & Coding
All State Career School
Dundalk, MD09.2024
High School Diploma -
Kenwood High School Ib And Sports Science
Baltimore, MD06.2019
Skills
- Store maintenance
- Effective Leadership
- Employee Motivation
- Team Management
- Adaptability to Different Learners
- Microsoft outlook
Timeline
Shift Manager
Bath & Body Works
11.2021 - 08.2022
Shift Manager/Key Holder
Auntie Anne's Pretzels
05.2018 - 12.2022
Certified Biller And Coder - Medical Billing & Coding
All State Career School
High School Diploma -
Kenwood High School Ib And Sports Science
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