Shamya Sims
Overview
5
5
years of professional experience
Work History
Medical Assistant
Main Street family care
Montgomery, AL
02.2026 - Current
- Assisted in patient intake and recorded vital signs efficiently.
- Coordinated appointments and managed patient schedules effectively.
- Prepared examination rooms and ensured cleanliness and organization.
- Collect blood, urine, and other specimens, and prepare them for laboratory testing.
- Administering injections, giving medications, and conducting basic tests.
Dialysis Technician
DaVita
Montgomery, AL
10.2024 - 12.2025
- Monitored patients' vital signs during dialysis treatments.
- Assisted patients in understanding treatment procedures and protocols.
- Operate and maintain dialysis machines, monitor patients during treatment, and provide patient care under the supervision of nurses and doctors.
- Setting up equipment, ensuring its proper functioning, and adjusting settings as needed.
Cardiac Technician
Baptist South Hospital
08.2023 - 08.2024
- Measured the natural electrical activity of a patient's heart using specialized equipment.
- Observe the heartbeats and electrocardiograms (EKG) of patients.
Staffing Coordinator
DCH Regional Medical Center
08.2021 - 06.2023
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
Customer Service Representative
Change Healthcare
- Scheduled patients appointments .
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Customer Service Representative
Cognizant Technologies Solutions
- Negotiated with insurers on behalf of clients to secure the best possible coverage at competitive rates, maximizing client savings.
- Assisted clients in understanding complex insurance terms and conditions, leading to better decision-making and policy selection.
Customer Service Representative
ASK Telemarketing
- Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
- Collaborated with other departments to develop streamlined processes for sharing information related to unemployment claims.
Education
Diploma -
Park Crossing High School
Montgomery, ALSkills
- Customer Service
- Healthcare
- Telemarketing
- Coordinating
- Staffing
- Microsoft Office
- Dialysis procedures
Timeline
Medical Assistant
Main Street family care
02.2026 - Current
Dialysis Technician
DaVita
10.2024 - 12.2025
Cardiac Technician
Baptist South Hospital
08.2023 - 08.2024
Staffing Coordinator
DCH Regional Medical Center
08.2021 - 06.2023
Customer Service Representative
Change Healthcare
Customer Service Representative
Cognizant Technologies Solutions
Customer Service Representative
ASK Telemarketing
Diploma -
Park Crossing High School