Shamyah Watts

• Handle 50+ daily customer interactions, assisting prospective residents with leasing inquiries, appointment scheduling, account questions, and technical support to ensure positive customer experiences.
• Build trusted customer relationships, collaborating with internal departments to effectively resolve complex issues and enhance service delivery.
• Received multiple VIP Awards and Employee of the Quarter recognition for exceptional performance.
• Coached and mentored teammates through peer shadowing and knowledge sharing, fostering a culture of continuous improvement.
• Adapt quickly to changing priorities while maintaining high productivity and service quality.

• Provided support to customers in a high-volume call center regarding federal student aid inquiries, ensuring clarity and understanding.
• Clarified eligibility requirements, repayment options, and account information for customers, enhancing their decision-making process.
• Explained eligibility requirements, repayment options, and account information.
• Documented customer interactions accurately to maintain comprehensive records and facilitate follow-up support.

Graduated 2014