Shamyia Inge, CPhT
Summary
PTCB Certified Pharmacy Technician with 4+ years of experience thriving in fast-paced, high-volume environments. Proven ability to take initiative, learn new things quickly, and multi-task efficiently under pressure. Combines strong interpersonal skills with a calm focus that elevates both team performance and patient satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
CVS Pharmacy
Danville
04.2024 - Current
- Efficiently manage, process, and fill 400-500+ prescriptions daily. Consistently meeting deadlines/goals in a high-volume pharmacy
- Demonstrates strong multi-tasking skills by quickly shifting between filling prescriptions, insurance adjudication, and assisting patients without compromising quality of work
- Turned around failing district patient call-back metrics and continues to maintain a 20% score increase by efficiently managing the queue.
- Act as a reliable team anchor, mentoring new hires, communicating updated policies and procedures, and collaborating across the team to meet daily goals
Eligibility/Patient Access Representative
Accredo Specialty Pharmacy
Remote
07.2022 - 04.2024
- Consistently completed 45+ referrals daily. Resolving claim rejections promptly by investigating rejection reasons, communicating with insurance payers, and implementing corrective actions ensuring seamless processing and reimbursement
- Diligently verified completion of prior authorizations ensuring adherence to established guidelines and minimizing claim processing delays
- Provided personalized support to patients and healthcare providers by offering clear explanations of insurance plan details and navigating coverage options effectively
- Utilized advanced analytical skills to identify trends and patterns in insurance payer behavior leading to expedited resolution of claim issues
Pharmacy Specialist
Walgreens Pharmacy
Remote
01.2022 - 06.2022
- Consistently managed high volume of 80+ inbound and outbound calls daily. Provided outstanding customer service, surpassing metric goals by 7% through efficient communication and resolution of inquiries
- Collaborated with healthcare providers to optimize medication therapy plans for patients' well-being
- Exhibited knowledge of services/programs offered through the pharmacy to guide patients to appropriate solutions for their personalized needs
- Established and maintained patient profiles ensuring all information was accurate and documented
Education
High School Diploma -
Bartlett Yancey High School
Yanceyville, NC06-2019
Skills
- Prescription processing
- Medication Preparation
- Pharmacy operations
- Multitasking
- Claims resolution
- Pharmaceutical math
- HIPAA compliance
- Attention to detail
- Multi-tasking
- Time management
- Problem-solving
- Patient relationship management
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (Exp. 01/31/2028)
Timeline
Certified Pharmacy Technician
CVS Pharmacy
04.2024 - Current
Eligibility/Patient Access Representative
Accredo Specialty Pharmacy
07.2022 - 04.2024
Pharmacy Specialist
Walgreens Pharmacy
01.2022 - 06.2022
High School Diploma -
Bartlett Yancey High School