Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Shamyra Wright

Roanoke Rapids,NC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Walmart
07.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Processed customer service orders promptly to increase customer satisfaction.

Team Member

Wendys Restaurant
01.2022 - 10.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.

Team Member

McDonalds
09.2021 - 11.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

High School Diploma -

KIPP Gaston College Preparatory
Gaston, NC
06.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Money handling abilities
  • Call Management

Affiliations

  • Participated on KIPP's volley ball team from 2019 to 2023. Serving as team captain in 2023. Participated on KIPP's women's basketball team from November 2022 to November 2023.
  • Serves on the Lucy F. Dunn Gleaners Organization. Nominated and served on the Center for Energy Education's Radiant Rays Student Group. At my church I sing in the choir and serve as a teacher for the Youth Bible Group.

Timeline

Customer Service Representative

Walmart
07.2023 - Current

Team Member

Wendys Restaurant
01.2022 - 10.2023

Team Member

McDonalds
09.2021 - 11.2021

High School Diploma -

KIPP Gaston College Preparatory

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Shamyra Wright