Shamyrii Holsey
Ludowici,GA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Gusto Technology
San Francisco, CA
02.2022 - 11.2024
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer complaints promptly and efficiently.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Long County High School
Ludowici, GA05-2023
Skills
- Complaint resolution
- Scheduling
- Account updating
- Team development
- Assertiveness
- Stress management
- Active listening
- Computer proficiency
- Paperwork processing
- Data collection
- Data entry
- Call center operations
- Customer consulting
- Call center experience
- Retail sales customer service
- Typing [number] wpm
- Microsoft Office Suite
Certification
- Heathcare
- Business
- Early childhood education
Timeline
Customer Service Representative
Gusto Technology
02.2022 - 11.2024
High School Diploma -
Long County High School