Shan Walker
Samsung Logistics
Jonesboro,GA
17
years of professional experience
Warehouse Coordinator experienced in coordinating daily operations and optimizing inventory control. Enhanced safety and compliance standards through effective training programs and workflow optimization, resulting in increased team productivity. Focused on supporting operational goals while fostering a culture of continuous learning and growth.
Work History
Warehouse Coordinator
4 Years 2 Months- Coordinated daily warehouse operations to ensure timely order fulfillment and inventory accuracy.
- Managed inventory control processes, optimizing stock levels and minimizing discrepancies.
- Implemented safety protocols, enhancing compliance and reducing workplace incidents.
- Trained new team members on warehouse procedures and best practices for efficiency.
- Developed streamlined workflows, increasing operational productivity and reducing turnaround times.
- Oversaw scheduling of shipments, ensuring alignment with customer delivery requirements.
- Analyzed warehouse performance metrics to identify areas for improvement and implement solutions.
- Collaborated with cross-functional teams to enhance logistics processes and support project initiatives.
- Oversaw daily inventory checks to maintain accurate stock levels. by overseeing daily cycle counts.
- Reduced order processing time by coordinating efficient picking, packing, and shipping procedures.
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
- Maintained high standards of cleanliness throughout the warehouse facility by adhering to housekeeping best practices consistently.
- Ensured accurate inventory records through diligent cycle counts and regular audits.
- Coordinated receiving process and managed dock to efficiently unload trucks.
- Enhanced warehouse efficiency by implementing effective inventory management strategies and streamlining processes.
- Coordinated seamless communication between different departments for smooth order fulfillment across all stages of the supply chain process.
- Communicated and integrated with other departments to share information and coordinate successfully.
- Verified accuracy of shipping and receiving documents and maintained records.
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
- Managed the receipt, storage, and dispatch of goods to ensure timely delivery to customers.
- Calculated and monitored inventory through [Software] tracking spreadsheets.
- Monitored staging and kitting procedures to identify and improve packaging and shipping times.
- Maintained a safe working environment by enforcing strict adherence to safety regulations and conducting regular inspections.
- Spearheaded the successful integration of new warehouse management software, ensuring a seamless transition with minimal disruption to day-to-day operations.
- Regularly reviewed performance metrics against industry benchmarks, identifying areas for improvement in line with organizational goals.
- Developed strong relationships with key suppliers, negotiating favorable terms and ensuring reliable procurement channels.
- Assumed coordinator responsibilities to ensure smooth operations. across shifts to maintain adequate coverage for operational needs.
- Monitored employee performance and advised managers on necessary improvements to meet targets.
- Facilitated interdepartmental collaboration efforts that led to streamlined workflows resulting in reduced lead times from order placement to shipment.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Observed task completion to provide timely feedback for enhancements. to provide feedback for improvement.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Managed team disputes to maintain harmony and productivity. between team members and addressed complaints or grievances.
- Determined staffing needs, developing schedules to staff all shifts.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Developed and implemented strategies to improve team productivity and efficiency.
- Monitored production levels and implemented measures to increase output.
- Met or exceeded production goals and objectives by following strict procedures.
- Trained new team members on proper and safe use of tools and equipment.
- Developed standard operating procedures for the team to follow and maintained records of activities.
- Enforced team adherence to safety regulations and protocols.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
- Assigned tasks to team members to complete within designated time frames.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Checked packages and merchandise for damage and notified vendors.
- Forecasted consumer demand to plan ordering of necessary products and resources for warehouse to meet demand.
- Worked with logistics companies to facilitate products being shipped to customers in the most cost-effective ways.
- Communicated with warehouse team leader on carrier issues, STO information, and weekly productivity metrics.
- Evaluated team performance and provided feedback on areas requiring improvement.
Sales Associate
12 Years 8 Months- Assisted customers in product selection and provided exceptional service.
- Resolved customer inquiries effectively, building rapport and fostering loyalty within the community.
- Built relationships with customers to encourage repeat business.
- Processed transactions accurately using point-of-sale systems and handled cash management.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained merchandise displays to enhance customer experience and increase sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Trained new associates on store policies, procedures, and customer service best practices.
- Analyzed sales trends to recommend improvements in product placement and inventory management.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Eligibility Specialist
7 Months- Assessed client eligibility for state assistance programs through thorough documentation review.
- Resolved discrepancies with client applications to verify eligibility.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Facilitated communication between clients and service providers to ensure clarity in program requirements.
- Streamlined application processes, enhancing efficiency in case management workflows.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Collaborated with team members to develop training materials for new staff on eligibility guidelines.
- Assisted clients with the completion of applications and paperwork.
- Sorted out jobs relevant to the interests of candidates to forward information to candidates.
Education
High School Diploma
Skills
Inventory management
Stock control
Shipping and receiving
Receiving functions
Warehouse organization
Warehouse safety
Safety and compliance
Receiving operations
Inventory tracking
Logistics compliance
Barcode scanning
Storage organization
Inventory transport
Computer skills
Email and phone communication
Team coordination
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
Yellow Belt on the safety team
At NFI, I earned my yellow belt by supporting safety initiative, identifying workplace hazards, and helping improve processes. It strengthened my problem solving skills, attention to detail, and commitment to maintaining a safe work environment.
Timeline
Warehouse Coordinator
Samsung Logistics
02.2021 - 04.2025Read More
Eligibility Specialist
Georgia Department of Human Services
12.2018 - 07.2019Read More
Sales Associate
Walmart
06.2008 - 02.2021Read More
Mount Zion High School
High School Diploma
Read More