SHANA ANDERSON
Arverne,New York
Summary
Detail-oriented and motivated administrative professional with experience in customer service, front office operations, and family support services. Skilled in managing enrollment processes, maintaining records, coordinating communications, and supporting meetings and program activities. Strong in organization, communication, and problem-solving, with a proactive approach to daily operations. Eager to contribute to team success while growing in an administrative role.
Overview
9
9
years of professional experience
Work History
Parent Coordinator
Lucille Rose Daycare Center
Queens, New York
04.2025 - Current
- Facilitated communication between families and center to enhance engagement.
- Conducted orientations and clarified policies for new families.
- Supported enrollment by coordinating documentation with administrative staff.
- Processed enrollments, verified medical and immunization records for compliance.
- Organized and managed records and activities for parents advisory committee meetings.
- Assisted with planning PAC programs, fundraising, and ensuring policy compliance.
- Collected fees, issued receipts, and maintained accurate financial and attendance records.
- Performed receptionist duties, including answering phones and directing inquiries.
Customer Service Representative
David’s Bridal
10.2019 - Current
- Front desk assistance and maintenance by greeting customers, answering phone calls, checking customers in and out of their appointments, customer and store paperwork
- Selling merchandise and providing quality customer services to every customer, organizing and replenishing sales floor
- Operational assistance by receiving and unpacking store stock and supplies as well as customer merchandise
- Cashier, using POS system.
Client Experience Coordinator
Alternations specialist
New York, New York
06.2023 - 05.2024
- Oversaw front desk operations to improve workflow and communication efficiency.
- Coordinated supply orders, maintaining consistent inventory levels.
- Resolved customer inquiries, fostering a welcoming shopping environment.
- Monitored customer orders to ensure quality and timely delivery.
- Streamlined alteration processes through quality checks and precise measurements, enhancing fit.
Key Holder Receptionist
Shobha
04.2021 - 07.2021
- Front desk: checking in and out customers, opening and closing paper work and procedures, answering calls, bank deposits,
- Taking inventory for services and sellable merchandise
- Keeping time for services by contact with customers and waxers
- Sales of products and services packages
- Light cleaning and organizing
- Performed light cleaning and organization to uphold a welcoming environment.
Sale Support Generalist – Cashier
Victoria’s Secret
04.2017 - 06.2019
- Selling store merchandise
- Assisting customers with finding proper sizing
- Cashier: opening credit cards, cashing out customers using POS systems
- Organizing merchandise and cash areas
Education
Some College (No Degree) -
Brooklyn College
Brooklyn, NYSkills
- Sales experience
- Communication skills
- Event planning and organization
- Microsoft Office proficiency
- Appointment scheduling
- Call handling techniques
- Data retrieval systems
- Calendar management
- Data entry accuracy
- Customer service excellence
- Record keeping
Timeline
Parent Coordinator
Lucille Rose Daycare Center
04.2025 - Current
Client Experience Coordinator
Alternations specialist
06.2023 - 05.2024
Key Holder Receptionist
Shobha
04.2021 - 07.2021
Customer Service Representative
David’s Bridal
10.2019 - Current
Sale Support Generalist – Cashier
Victoria’s Secret
04.2017 - 06.2019
Some College (No Degree) -
Brooklyn College