Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shana Casiano

Davenport,FL

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Registered Medical Assistant

AdventHealth
Ocoee, FL
08.2019 - Current
  • Performed patient assessments, including vital signs and medical history documentation.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Set up patient charts and documented information in various company software.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Processed and invoiced records requests from patients, providers and third parties.
  • Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies.

Administrative Assistant

Coggin Honda of Orlando
Orlando, FL
05.2018 - 12.2018
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Prepared expense reports on behalf of executives in accordance with company policies and procedures.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Reservation Agent

Booking.Com Call Center
Orlando, FL
11.2017 - 05.2018
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Education

Some College (No Degree) - Medical Assisting

Southern Technical College
Orlando, FL
07-2019

High School Diploma -

Liberty High School
Kissimmee, FL
05-2014

Skills

  • Medical Coding
  • Electronic Health Records Management
  • Medical Terminology
  • Data Entry

Certification

  • Registered Medical Assistant
  • CPR Certified

References

References available upon request.

Timeline

Registered Medical Assistant

AdventHealth
08.2019 - Current

Administrative Assistant

Coggin Honda of Orlando
05.2018 - 12.2018

Reservation Agent

Booking.Com Call Center
11.2017 - 05.2018

Some College (No Degree) - Medical Assisting

Southern Technical College

High School Diploma -

Liberty High School

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Shana Casiano