Shana Graves
Fort Worth,Texas
Summary
Highly proactive manager with six years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Hearth Cafe
01.2018 - 02.2024
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
Job Coordinator
Superior Concrete Products
10.2016 - 01.2018
- Streamlined job coordination processes by implementing efficient scheduling and communication strategies.
- Managed multiple projects simultaneously for successful completion within deadlines and budget constraints.
- Increased client satisfaction with timely delivery of services through effective resource allocation and task prioritization.
- Developed customized job plans, addressing individual client needs and requirements for optimal results.
Baker
Scottish Bakehouse
05.2014 - 08.2016
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
Education
No Degree - Court Reporting
Arlington Career Institute
Arlington, TX12.2024
Skills
- Customer Engagement
- Conflict resolution techniques
- Organization and prioritization
- Food Service Background
- Point of Sale (POS) system operation
- Event Coordination
- Schedule Coordination
- Adaptable
Timeline
Restaurant Manager
Hearth Cafe
01.2018 - 02.2024
Job Coordinator
Superior Concrete Products
10.2016 - 01.2018
Baker
Scottish Bakehouse
05.2014 - 08.2016
No Degree - Court Reporting
Arlington Career Institute
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