Shana Gregory
Bellflower,California
Summary
Clinical Experience:
Anaheim HealthCare Center
South Coast Global Medical Center (subacute, Labor and Delivery, ICU)
Pacific Haven Subacute Healthcare Center
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Toyo Tires USA
07.2022 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative 2
Republic Services
11.2018 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Education
No Degree - Vocational Nursing
California Career Institute
Garden Grove, CA02.2024
High school or equivalent -
GARDENA HIGH SCHOOL
Gardena, CA06.2008
Skills
- Critical Thinking
- Problem Resolution
- Customer Service
- Client Relations
Objective
To obtain a position as a Licensed Vocational Nurse, where my knowledge and hands on clinical experience can be utilized in an organization that offers career opportunities, educational advancement and professional growth to its employees.
Additional Information
- Skills
- Clerical/Administration
- Customer Service
- Communication
- Leadership
- Equipment Operator
- Knowledgeable of computer applications: Microsoft Office, Windows OS, MAC OS
Certification
BLS Basic Life Support
Timeline
Customer Service Representative
Toyo Tires USA
07.2022 - 04.2024
Customer Service Representative 2
Republic Services
11.2018 - 05.2022
No Degree - Vocational Nursing
California Career Institute
High school or equivalent -
GARDENA HIGH SCHOOL
BLS Basic Life Support
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