Adaptable professional with 20 years of work experience and proven knowledge of leadership, problem-solving, and work flow prioritization. Aiming to leverage my abilities to successfully fill any role with your company where dependable, honest, and friendly help is needed.
Hi, I’m
Shana Hodge-Vaage
Summary
Overview
22
years of professional experience
Work History
Miller's Home Center
Design/Sales Consultant
07.2018 - 01.2022
Job overview
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Collaborated closely with contractors and developers to ensure client satisfaction of products and materials required in completed build project
- Used computer software to generate product images for clients/contractors.
- Managed multiple projects simultaneously by creating goals, setting deadlines, then tracking progress.
Papa Murphy's Take And Bake Pizza
General Manager
12.2010 - 04.2016
Job overview
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Driskills Memorial Chapel
Funeral Assistant/Apprentice Embalmer
02.2000 - 11.2010
Job overview
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Supported funeral director with all facets of funeral service coordination.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Greeted funeral guests and coordinated seating.
- Picked up deceased at private homes, hospitals and county morgues.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Performed embalming procedures and updated case study reports.
Education
Walla Walla Community CollegeWalla Walla, WA
No Degree from Business Administration And Management
University Overview
Baker High SchoolBaker City, OR
High School Diploma
05.1994
University Overview
Skills
- Customer Needs Assessments
- Google Drive
- Professional Relationships
- Effective Customer Communication
- Brand Awareness
- Customer Support
- Special Orders
- Flexible Hours
Timeline
Design/Sales Consultant
Miller's Home Center
07.2018 - 01.2022
General Manager
Papa Murphy's Take And Bake Pizza
12.2010 - 04.2016
Funeral Assistant/Apprentice Embalmer
Driskills Memorial Chapel
02.2000 - 11.2010
Walla Walla Community College
No Degree from Business Administration And Management
Baker High School
High School Diploma
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