Shana Long
Lakewood,CO
Summary
Customer-oriented, strategic-thinking sales professional with over six years of experience in facilitating relationships, developing partnerships, maintaining top accounts and amplifying profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions. Tactical team builder seeking to leverage background into a sales role with a progressive organization.
Overview
7
7
years of professional experience
Work History
Commercial Sales Manager
Autozone Inc
Denver, Colorado
08.2013 - 01.2017
- Monitored sales growth vs. budget expectations and implementing marketing strategies and business plans.
- Implemented packaged sale programs for various products to increase profits.
- Conducted market research and analysis to identify business opportunities that would increase expansion.
- Implemented commercial strategies established by company objectives that targeted growth opportunities.
- Maintained relationships with high-profile and return clients.
- Built and trained a team of productive and motivated sales representatives.
- Communicated with the marketing team to ensure effectiveness of campaigns.
- Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
Assistant Store Manager
Domino's Pizza
Denver, Colorado
04.2010 - 08.2016
- Led teams in the planning, implementation and execution of merchandising and operating initiatives.
- Replenished merchandise, welcomed customers, responded to questions and maintained the overall presentation of store.
- Assisted in the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and results.
- Processed credit and debit card payments and returned the proper change for cash purchases.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to the team.
- Ensured proper organization of the store, responded to customer complaints and answered questions in a timely and knowledgeable manner.
- Addressed customer issues to ensure swift and successful resolution.
- Coached and developed store associates through formal and informal interactions.
- Mentored the team on effective upselling and cross-selling techniques.
Education
700 Hour CMT - Massage Therapy
Colorado School of Healing Arts
Denver, CO2008
Associate of Science - Physical Therapy
Pima Medical Institute
Aurora, CO2010
Skills
- Onboarding and coaching
- Sales strategy expertise
- Effective communication
- Commercial sales experience
- Goal-oriented
- Customer relationships
- Team leadership
- Managing advertising packages
- Excellent communication skills
- Issue resolution
- Upsell opportunities
- Relationship building
- Payment collecting
- Account management
- Acquiring new customers
- Strategies and goals
- Staff development/training
- Order processing
- Internet savvy
Timeline
Commercial Sales Manager
Autozone Inc
08.2013 - 01.2017
Assistant Store Manager
Domino's Pizza
04.2010 - 08.2016
700 Hour CMT - Massage Therapy
Colorado School of Healing Arts
Associate of Science - Physical Therapy
Pima Medical Institute