Shana-lynn Mendez
Las Vegas,NV
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
20
20
years of professional experience
2003
2003
years of post-secondary education
Work History
Housekeeping Supervisor
Caesars Entertainment
Las Vegas, Nevada
07.2024 - Current
- Supervised daily cleaning operations in guest rooms and public areas.
- Trained housekeeping staff on safety protocols and cleaning techniques.
- Scheduled staff shifts to ensure adequate coverage throughout the property.
Housekeeping Supervisor
Virgin Hotels
Las Vegas, NV
07.2021 - 07.2024
- Supervised daily cleaning operations in guest rooms and public areas.
- Trained housekeeping staff on safety protocols and cleaning techniques.
- Scheduled staff shifts to ensure adequate coverage throughout the property.
Guest Room Attendant
M Resort Spa Casino
Las Vegas, Nevada
08.2020 - 07.2021
- Cleaned and maintained guest rooms to ensure high standards of cleanliness.
- Restocked linens and toiletries to meet guest needs and expectations.
- Reported maintenance issues promptly for timely resolution by the maintenance team.
Detail Technician
Ovation Property Management
Las Vegas, NV
01.2020 - 08.2020
- Inspected properties for maintenance needs and compliance with safety standards.
- Conducted routine cleaning and upkeep of common areas in residential buildings.
- Managed inventory of maintenance supplies and tools for operational efficiency.
Janitor
Hawaii affordable properties in
Honolulu, Hawaii
03.2018 - 08.2019
- Maintained cleanliness of assigned areas using commercial cleaning equipment.
- Disposed of waste and recycling in accordance with company policies.
- Sanitized restrooms and common areas to ensure hygienic conditions.
Housekeeping Supervisor
Doubletree alana waikiki beach hotel
Honolulu, Hawaii
10.2013 - 08.2016
- Supervised daily cleaning operations in guest rooms and public areas.
- Trained housekeeping staff on safety protocols and cleaning techniques.
- Scheduled staff shifts to ensure adequate coverage throughout the property.
Nurse Aide
Attention Plus Care - Hawaii's Choice For Home Health Care
Honolulu, Hawaii
10.2011 - 10.2013
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to the nursing staff.
- Maintained cleanliness and safety in patient environments.
Customer Service Cashier
Tesoro Gas Station
Honolulu, Hawaii
12.2009 - 10.2011
- Processed customer transactions efficiently at a high-volume retail environment.
- Assisted customers with inquiries and provided product information and recommendations.
- Managed cash register operations while ensuring accuracy in cash handling.
Office Coordinator
Four Seasons Hotels and Resorts
Lanai, Hawaii
07.2005 - 08.2008
- Coordinated office operations to enhance guest services and staff efficiency.
- Managed scheduling for meetings, events, and staff training sessions.
- Oversaw inventory management for office supplies and equipment.
Education
Kaimuki High School
Honolulu, HIAdministration Certificatikn - Desktop Publishing
Job Corps Hawaii
Honolulu, HI 02.2001 - 09.2001
Skills
- Staff training
- Inventory management
- Safety protocols
- Cleaning procedures
- Shift scheduling
- Quality assurance
- Time management
- Team leadership
- Conflict resolution
Timeline
Housekeeping Supervisor
Caesars Entertainment
07.2024 - Current
Housekeeping Supervisor
Virgin Hotels
07.2021 - 07.2024
Guest Room Attendant
M Resort Spa Casino
08.2020 - 07.2021
Detail Technician
Ovation Property Management
01.2020 - 08.2020
Janitor
Hawaii affordable properties in
03.2018 - 08.2019
Housekeeping Supervisor
Doubletree alana waikiki beach hotel
10.2013 - 08.2016
Nurse Aide
Attention Plus Care - Hawaii's Choice For Home Health Care
10.2011 - 10.2013
Customer Service Cashier
Tesoro Gas Station
12.2009 - 10.2011
Office Coordinator
Four Seasons Hotels and Resorts
07.2005 - 08.2008
Administration Certificatikn - Desktop Publishing
Job Corps Hawaii
02.2001 - 09.2001
Kaimuki High School