Shana Rhodes
Landers,California
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven success at Crossroads Cafe in fostering guest engagement and training staff to enhance service quality. Adept at managing operations and inventory, ensuring a seamless experience for clients while cultivating lasting relationships.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Server
La Copine
02.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Boss Lady at Moxie Cleaning
Self Employed
01.2020 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Made schedule for our cleaning team and took care of payments
- Co-host for Airbnb's ( includes guest communications, inventory and house checks before guest arrival)
Server/ Assistant Manager
Crossroads Cafe
10.2014 - 03.2020
- Developed strong rapport with clientele through excellent interpersonal skills, fostering repeat business.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Managed inventory to minimize waste and ensure availability of necessary supplies for daily operations.
- Scheduling for front of house
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Customer service
- Service prioritization
- Team collaboration
Timeline
Server
La Copine
02.2023 - Current
Boss Lady at Moxie Cleaning
Self Employed
01.2020 - 07.2023
Server/ Assistant Manager
Crossroads Cafe
10.2014 - 03.2020
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