Shana Smith
Ocala,FL
Summary
To obtain long term employment with growth potential with a company where I can contribute hardworking ability and positive attitude. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
17
17
years of professional experience
Work History
Licensed Realtor
Keller Williams Realty
02.2023 - 06.2024
- Sold and compared recently sold properties to determine competitive market prices.
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Arranged for inspections and surveys of sold properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Online Sales
Trace Boutique LLC
Ocala, Florida
09.2022 - 02.2023
- Provided product information to potential customers via phone, email, and online chat.
- Created detailed reports of sales activity.
- Resolved customer complaints in a timely manner.
- Assisted customers in selecting products based on their needs and preferences.
Clinical Support/Physician Scheduler
The Cardiac & Vascular Institute
Gainesville, Florida
01.2020 - 08.2022
- Managed over 50 incoming calls per day
- Books, coordinates and reschedules patient patient appointments using Intergy EHR
- Ensured that all required referrals were obtained, scanned and linked
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Front Desk Supervisor/Phone Operator
Ocala Ear, Nose & Throat
Ocala, Florida
05.2017 - 01.2020
- Managed daily office operation, monitored, and ordered office supplies.
- Managed reception area by answering phone calls, taking messages, conducting patient check-in
- Provided training to new staff and act as a mentor on topics such as how to respond to patients and prospective patients.
- Coordinate medical appointments as required by physicians and other assigned duties.
Medical Receptionist/Cath Scheduler
Institute Of Cardiovascular Excellence
Ocala, Florida
06.2014 - 01.2017
- Managed master calendar and scheduled appointments for doctor based on optimal patient loads and clinician availability.
- Informed patients of financial obligations regarding co-pays, co-insurance, and deductibles.
- Provided Business Office with information needed for proper coding and billing.
- Verified insurance coverage for appointments and collected co-payments as required.
Front Desk Receptionist
Ocala Family Medical Center
05.2007 - 07.2012
- Managed check in/out while collecting co-pays and scheduling follow-up appointments.
- Received each new arrival pleasantly and confirmed appointments and identification.
- Assist patients with completing new patient paperwork, compile
- Received packages and mail at front desk and dispersed to correct employees.
Education
Phlebotomy
Central Florida Community College
Certified Nursing Assistant
Atlanta Job Corps Center
High School Diploma -
North Marion High School
Skills
- Knowledge of medical and dental terminology, medical coding terms, insurance and accounts receivables
- Creates positive and last impression for practice first
- Willing to multi-task and assist co-workers as needed
- Extremely efficient in organizational abilities, time management and multitasking
- Excellent customer service skills, capable of working with people of all standings and backgrounds and strictly adheres to patient confidentiality
- Proficient in Microsoft Office as well as medical software: Intergy EHR, Medical Manager, Dentrix, Eagle soft
- Experienced in front office administration, patient flow and schedule management
- Networking and prospecting
- New home sales and consulting
- Contract Negotiation
Timeline
Licensed Realtor
Keller Williams Realty
02.2023 - 06.2024
Online Sales
Trace Boutique LLC
09.2022 - 02.2023
Clinical Support/Physician Scheduler
The Cardiac & Vascular Institute
01.2020 - 08.2022
Front Desk Supervisor/Phone Operator
Ocala Ear, Nose & Throat
05.2017 - 01.2020
Medical Receptionist/Cath Scheduler
Institute Of Cardiovascular Excellence
06.2014 - 01.2017
Front Desk Receptionist
Ocala Family Medical Center
05.2007 - 07.2012
Phlebotomy
Central Florida Community College
Certified Nursing Assistant
Atlanta Job Corps Center
High School Diploma -
North Marion High School
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