Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Shana Taulbee

Shana Taulbee

Jacksonville,Florida

Summary

Organized and results-oriented Onboarding Operations Manager with over 5 years of experience in project management and team leadership. Expertise in building stakeholder relationships and managing comprehensive onboarding processes while ensuring compliance and efficiency. Proficient in recruiting, coaching, and developing teams, alongside resolving complex onboarding issues. Strong background in auditing processes and enhancing data integrity to deliver high-quality outcomes in dynamic environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Onboarding Operations Supervisor

TEKSystems
Jacksonville, FL
04.2024 - Current
  • Cultivated strong stakeholder relationships to enhance cross-functional collaboration and operational success.
  • Managed end-to-end onboarding operations, ensuring compliance and timely lifecycle completion.
  • Supervised and developed a team of Onboarding Associates through hiring, training, and performance management.
  • Facilitated seamless customer experiences for candidates, contractors, clients, and internal partners.
  • Monitored onboarding processes, conducting audits for data integrity and operational efficiency.
  • Resolved complex onboarding issues while enforcing policies and regulatory requirements.
  • Delivered actionable reports and insights to leadership, driving continuous operational improvements.

Senior Onboarding Operations Associate

TEKSystems
Jacksonville, FL
01.2023 - 03.2024
  • Facilitated strategic discussions between leadership and senior team by analyzing gaps and trends.
  • Collaborated with supervisor teams to identify inefficiencies and implement onboarding process improvements.
  • Resolved complex issues as primary contact for onboarding team, ensuring operational continuity.
  • Generated and analyzed critical reports to uphold compliance and enhance operational efficiency.
  • Coached and mentored new hires to equip them with essential knowledge and skills for success.

Onboarding Operations Associate

TEKSystems
Jacksonville, FL
03.2021 - 12.2023
  • Managed end-to-end onboarding documentation, ensuring accuracy in candidate requirements processing.
  • Oversaw pre-employment screening processes, coordinating background checks and medical screenings for contractors.
  • Maintained data integrity by accurately entering and updating candidate information in systems.
  • Developed training resources to address knowledge gaps and supported compliance audits.
  • Served as candidate liaison, communicating pre-employment requirements and offering ongoing support throughout onboarding.

Education

Bachelor of Arts - Criminal Justice, Psychology

University of North Florida
Jacksonville, FL
01.2020

Skills

  • Microsoft Office Suite
  • Avimark and Polycom
  • Front desk management
  • Customer service
  • Data entry and records management
  • Scheduling and reporting
  • Account reconciliation
  • Problem solving and decision making

Certification

  • Scrum Alliance, Certified Scrum Master (CSM): Credential ID 001532754
  • Scaled Agile Inc, Certified SAFe 6 Agilist (SA): Credential ID 15035330-4152
  • CompTIA, Certification in Project+ Management

Timeline

Onboarding Operations Supervisor

TEKSystems
04.2024 - Current

Senior Onboarding Operations Associate

TEKSystems
01.2023 - 03.2024

Onboarding Operations Associate

TEKSystems
03.2021 - 12.2023

Bachelor of Arts - Criminal Justice, Psychology

University of North Florida

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