Shana Whitley
Redford,MI
Summary
Adept at enhancing delivery efficiency and maintaining high safety standards, I leveraged my route navigation and customer service skills at USPS to significantly improve mail distribution processes. My commitment to safety and ability to foster customer relationships stand out, reflecting my dedication to operational excellence and client satisfaction.
Overview
2025
2025
years of professional experience
Work History
Mail Carrier
USPS
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
Production Worker
Stellantis
Detroit, MI
05.2018 - Current
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
Education
General -
Frank Cody High
Detroit, MI06.2005
Skills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Vehicle loading
- Package handling
- Mail sorting
- Postal regulations
- Mail distribution
- Report preparation
- Vehicle maintenance
- Route navigation
- Street orientation
- Sorting mail
- Scan parcels
- Technology use
- Documentation & recordkeeping
- Route deliveries
- GPS use
- Vehicle inspections
Timeline
Production Worker
Stellantis
05.2018 - Current
Mail Carrier
USPS
General -
Frank Cody High