Shana'Dra Corbin
Macon,GA
Summary
Dynamic customer service professional with a proven track record at GEICO, excelling in problem resolution and active listening. Adept at managing customer accounts and processing claims, enhancing satisfaction and loyalty. Skilled in data entry and critical thinking, consistently improving service delivery and ensuring clarity in policy inquiries.
Overview
8
8
years of professional experience
Work History
Glass / Customer Service Representative
GEICO, Government Employees Insurance
Macon, GA
04.2021 - 11.2025
- Assisted customers with policy inquiries, ensuring clarity and satisfaction.
- Processed claims efficiently, adhering to company protocols and guidelines.
- Managed customer accounts using proprietary software to maintain accurate records.
- Resolved complaints through effective communication, enhancing overall customer experience.
Customer Service Representative
Alorica
Macon, GA
06.2020 - 03.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Provided support in navigating product features and services.
- Documented customer interactions accurately in CRM system.
- Collaborated with team members to improve service delivery processes.
Cashier
Arbys
07.2019 - 05.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of the front counter and dining area.
- Assisted customers in menu selections, providing recommendations and answering inquiries.
- Handled cash, credit, and gift card transactions while ensuring compliance with company policies.
Cashier
Wendys
Macon Ga
05.2018 - 05.2019
- Resolved customer complaints promptly, ensuring satisfaction and loyalty to the brand.
- Collaborated with team members to optimize service speed during peak hours.
- Assisted customers in menu selections, providing recommendations and answering inquiries.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
Education
Certificate - Patient Care Technician
Helms College
Macon, GAHigh School Diploma -
Southwest Highschool
Macon, GA05.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Timeline
Glass / Customer Service Representative
GEICO, Government Employees Insurance
04.2021 - 11.2025
Customer Service Representative
Alorica
06.2020 - 03.2021
Cashier
Arbys
07.2019 - 05.2020
Cashier
Wendys
05.2018 - 05.2019
Certificate - Patient Care Technician
Helms College
High School Diploma -
Southwest Highschool