Shanae' Foster
Senior Adjuster
Virginia Beach,VA
Summary
Knowledgeable Auto Claims Adjuster with excellent customer service skills, inclusive to verbal, and written communication traits to keep calm under pressure. Seasoned in working multiple complex claims and able to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto and property claims cases and independently deciding on a fair compensation for clients and losses. Strong organizational habits and maintains the ability to identify state specific guidelines, laws, and requirements. Tenured adjuster with professional negotiation skills equipped in determining settlements while maintaining compliance with company policies and procedures.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Senior Claims Adjuster
USAA Federal Savings Bank
Chesapeake, VA
09.2019 - Current
- Investigated property, auto, and specialty vehicles to determine extent of damage and estimate repair costs.
- Interviewed claimants and witnesses to gather factual information
- Interviewed agents, responsible parties and claimants to correct errors or omissions and investigate questionable claims.
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, treatment records and physical property damage to determine extent of liability.
- Compared data from surveillance footage pertaining to applicable claims.
- Substantiated legitimate claims and denied unjustified claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Verified insurance claims and determined fair amount for settlement and upon resolution issued payments.
- Maintained claims data in Lexis Nexis and ISO systems.
- Partnered with legal counsel on litigation cases.
- Examined photographs and statements.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Evaluated practicality of repair as opposed to payment of market value of vehicle before accident.
- Determined salvage value on total-loss vehicle.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Exceeded goals through effective task prioritization and great work ethic.
- Managed 150+ claims in one desk management portfolio
- Maintained fast pace call environment and desk management utilizing advanced multi-tasking skills
Insurance Agent
GEICO, Government Employees Insurance
Virginia Beach, VA
08.2017 - 09.2019
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Obtained underwriting approval by completing application for coverage.
- Sold auto and home insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Collected premiums on or before effective date of coverage.
- Conducted annual reviews of existing policies to update information.
- Calculated premiums and established payment methods for sales.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Senior Risk Coordinator
Capital One
Chesapeake, VA
07.2012 - 08.2017
- Executed analysis of risks and identified risk mitigation strategies.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Directed day-to-day collections functions.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Collected on past due accounts with average three months delinquency.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Evaluated trends to understand competitive environments and assess current strategies
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ 09.2019 - 08.2022
Skills
Personal, casualty and property loss
Timeline
Senior Claims Adjuster
USAA Federal Savings Bank
09.2019 - Current
Bachelor of Science - Business Administration And Management
University of Phoenix
09.2019 - 08.2022
Insurance Agent
GEICO, Government Employees Insurance
08.2017 - 09.2019
Senior Risk Coordinator
Capital One
07.2012 - 08.2017
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