Shanae Terry
Florissant,MO
Summary
Dedicated Community Support Specialist with a proven track record in crisis intervention, client advocacy, and effective communication. Committed to enhancing client well-being through personalized support and community outreach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Support Specialist
BJC Behavioral Health
Florissant, MO
11.2023 - Current
- Educated clients on coping strategies and life skills to promote independence.
- Participated in training sessions to stay updated on best practices in community support services.
- Advocated for client's in mental health and physical health appointments.
- Assisted the clients with getting access to needs in the community.
- Provided crisis intervention when needed, utilizing de-escalation techniques and coordinating appropriate responses.
- Conducted assessments such as a treatment plan review, DLA-20 and Critical Intervention Plan to determine clients'' needs, strengths, and potential barriers to success.
- Utilized Epic EMR to document the client's encounter in a timely manner, while meeting HIPPA requirements.
Parenting Specialist-Part-time
Good Shepherd Children and Family Servicen
University City, MO
03.2024 - 06.2025
- Provided weekly in-home (at the facility) and community-based parenting education to families involved in child welfare or support services.
- Taught and modeled positive parenting techniques, including age-appropriate discipline, communication, and child development practices.
- Educated the 7-14 young mothers about necessary life skills to promote independence.
- Supported parents in building healthy routines, structure, and nurturing home environments.
- Connected families with community resources such as housing, employment, healthcare, and childcare services.
- Provide crisis intervention and support during high-stress or emergency situations.
- Ensured all services are delivered using trauma-informed and culturally responsive practices.
Social Care Coordinator-Remote
Signify Health
Dallas, TX
05.2022 - 10.2023
- Maintained accurate and up and timely documentation of client records in accordance with HIPAA regulations (within 72 hours).
- Advocated for client's rights within the healthcare system, working diligently to address concerns or barriers to care.
- Enhanced client education resources, improving understanding of treatment options and health management strategies.
- Used company software and databases to maintain records of services performed and client conditions.
- Reviewed discharge summaries and assisted the client with scheduling follow up appointments to maintain health.
Community Support Specialist
Amanda Luckett Hopewell Center
St. Louis, MO
06.2019 - 05.2022
- Educated 3-16 young clients (children) on coping strategies and life skills to promote independence.
- Advocated on behalf of children in various settings, securing necessary resources and services for their success.
- Enhanced Children's well-being by providing personalized support and resources tailored to individual needs.
- Provided emotional support to children who have experienced trauma at home and assisted in developing safety plans and goals.
- Provided support in schools to assist with managing mental health diagnosis, and healthy de-escalation skills.
Community Support Specialist
Burrell Behavioral Health Center
Columbia, MO
12.2018 - 06.2019
- Facilitated access to community resources for individuals with behavioral health needs.
- Developed and implemented individualized support plans to enhance client well-being.
- Collaborated with multidisciplinary teams to coordinate comprehensive care services.
- Provided crisis intervention and de-escalation techniques during high-stress situations.
- Conducted regular assessments to evaluate progress and adjust treatment plans accordingly.
- Maintained accurate documentation of client interactions and treatment outcomes in compliance with regulations.
Integrated Health Specialist
Compass Health Network
Columbia, MO
01.2016 - 12.2018
- Coordinated integrated health services to enhance client care and support multidisciplinary teams.
- Assessed client needs and developed tailored care plans in collaboration with healthcare professionals.
- Monitored client progress every 90 days and adjusted treatment plans based on evolving health conditions and feedback.
- Provided training and mentorship to new staff, fostering a collaborative team environment focused on best practices.
- Effectively managed caseloads while adhering to strict timelines for documentation completion without compromising accuracy or attention to detail.
- Collaborated with multidisciplinary teams to ensure the highest quality of care for clients.
Education
Master of Social Work - Social Work
Chamberlain College of Nursing
Chicago, IL12-2027
Bachelor of Science - Human Services
Columbia College
Columbia, MO12-2016
Skills
- Microsoft Office and other EMR software (Cerner, My Avatar, Anasazi and Epic)
- Effective Communication Skills
- Teamwork
- Cultural Competence
- De-escalation Techniques
- Client Advocacy
- Community Outreach
Certification
- CPR Certified infant-Elderly
- CPI training
Timeline
Parenting Specialist-Part-time
Good Shepherd Children and Family Servicen
03.2024 - 06.2025
Community Support Specialist
BJC Behavioral Health
11.2023 - Current
Social Care Coordinator-Remote
Signify Health
05.2022 - 10.2023
Community Support Specialist
Amanda Luckett Hopewell Center
06.2019 - 05.2022
Community Support Specialist
Burrell Behavioral Health Center
12.2018 - 06.2019
Integrated Health Specialist
Compass Health Network
01.2016 - 12.2018
Master of Social Work - Social Work
Chamberlain College of Nursing
Bachelor of Science - Human Services
Columbia College