Shanai Loo

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• Managed daily restaurant operations, ensuring efficient service and customer satisfaction.
• Orchestrated the seamless fulfillment of up to 800+ daily orders, managing high-stress peak hours while maintaining strict quality, speed, and accuracy standards.
• Trained and mentored staff on service protocols and menu knowledge.
• Demonstrated extreme adaptability in fast-paced environments, stepping into various culinary or service roles during unexpected volume surges or staffing shortages.
• Operated as reliable key holder conducting meticulous opening and closing processes ensuring premises security and auditing of point-of-sale (POS) terminals.
• Oversaw kitchen and bar inventory ordering, forecasting ingredient and supply needs to minimize food waste and optimize cost-of-goods-sold.
• Maintained strict organization of dry storage, walk-ins, and freezers, enforcing FIFO (First-In, First-Out) methods and health department safety standards.

• Served ice cream and desserts to customers, ensuring high satisfaction and repeat business.
• Maintained cleanliness of serving area, adhering to safety and health regulations.
• Assisted in restocking supplies, optimizing inventory management for peak service times.
• Handled cash transactions accurately, providing efficient change and receipts to customers.

• Captured high-quality portraits for diverse clients, ensuring satisfaction through attention to detail.
• Utilized studio lighting and equipment to enhance image quality and achieve desired artistic effects.
• Setting up and breakdown of photo sessions, streamlining workflow efficiency for team members.
• Collaborated with clients to understand vision and preferences, delivering personalized photographic experiences.
• Developed creative concepts for themed photo shoots, enhancing studio offerings and client engagement opportunities.
• Implemented feedback mechanisms from clients to improve service delivery and overall customer experience.

• Assisted customers in selecting products based on preferences and dietary needs.
• Managed online orders, ensuring accurate fulfillment and timely delivery.
• Communicated with customers to resolve inquiries and provide product information.
• Adapted to changing inventory levels to optimize shopping experience for clients.