Sha’Naia Ferrell
Fate,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Service-oriented Pharmacy Technician Trainee with medical terminology knowledge to compound medications. Skilled at maintaining drug inventory levels and providing exceptional customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Verizon
08.2021 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Life Charter School
Dallas, TX05.2021
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Prioritization
Certification
- CPhT - Certified Pharmacy Technician Trainee
Timeline
Customer Service Representative
Verizon
08.2021 - 07.2024
High School Diploma -
Life Charter School
Similar Profiles
Mohd SulemaanMohd Sulemaan
Engineer-2nd at VerizonEngineer-2nd at Verizon
James W ScoffieldJames W Scoffield
Principal Engineer-Planning & Design at VerizonPrincipal Engineer-Planning & Design at Verizon
Marcus EadesMarcus Eades
Fibers Support Specialist at VerizonFibers Support Specialist at Verizon
Marjorie Haro BarretoMarjorie Haro Barreto
Retail Sales Consultant at VerizonRetail Sales Consultant at Verizon
Rylie CampbellRylie Campbell
Staff Accountant at Steve Silver CompanyStaff Accountant at Steve Silver Company