Shanara Jackson
Monroe,GA
Summary
Achieved high levels of customer satisfaction through 12+ years of service excellence while targeting a credentialing specialist position. Streamlined verification processes by maintaining accurate data entry and compliance with industry standards. Enhanced management of licenses and credentials for diverse clients, resulting in improved operational efficiency.
Overview
13
13
years of professional experience
Work History
Credentialing Specialist
IDR – Delta Dental
Remote
01.2025 - Current
- Managed credentialing and re-credentialing activities for dental providers, guaranteeing compliance with Delta Dental standards and maintaining high-quality service.
- Manage and maintain CAQH profiles, including updates, attestations, and verification of provider data.
- Coordinate with providers to collect and validate required documentation and resolve discrepancies.
- Utilize credentialing systems to track application progress and generate reports.
- Communicate with internal teams and external partners to resolve credentialing issues.
- Maintain confidentiality and accuracy of provider records.
Credentialing Specialist
Bold Business
Remote
07.2023 - 11.2024
- Conducted thorough verification of professional credentials for new and existing providers.
- Managed the accurate and timely processing of credentialing applications.
- Maintained knowledge of credentialing procedures and implemented process improvements.
- Liaised with departments and external agencies to resolve issues.
- Utilized credentialing databases to track applications and generate reports.
- Ensured confidentiality of sensitive information.
- Participated in audits and accreditation processes.
- Verified state license and National Boards.
Customer Service/Sales via Chat
LiveOps
Remote
05.2022 - 07.2024
- Resolved customer inquiries by providing precise and relevant information.
- Assisted customers in selecting suitable products.
- Managed order placement and tracking.
Collections Agent
ADT Security
Remote
08.2021 - 02.2022
- Managed delinquent accounts through effective communication and negotiation techniques.
- Implemented payment plans to facilitate debt recovery while maintaining customer satisfaction.
- Analyzed account statuses to prioritize collections efforts and improve recovery rates.
- Collaborated with team members to enhance operational efficiency and streamline collection processes.
Customer Service Manager
Wal-Mart
Snellville, GA
08.2015 - 05.2021
- Enhanced store revenue by optimizing customer service standards.
- Directed a team to ensure efficient customer service delivery.
- Managed financial responsibilities with accuracy.
Cashier/Customer Service Associate
Wal-Mart
Snellville, GA
08.2013 - 08.2015
- Processed transactions accurately and maintained cash integrity.
- Delivered exemplary customer service.
Customer Service Representative
Dial America
Athens, GA
10.2012 - 09.2013
- Maintained data integrity through accurate record updates.
- Resolved customer inquiries and input data into databases.
Education
Associate of Science - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
Tampa, FL01.2017
Associate of Science -
Monroe Area High School
Monroe, GA01.2011
Skills
- Optimized scheduling and prioritization of tasks to enhance productivity
- Executed strategic decision-making processes to enhance operational efficiency
- Executed problem-solving strategies to identify and resolve operational challenges
- Facilitated clear communication among team members Supported project discussions through effective verbal exchanges Assisted in drafting written materials for project documentation
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Utilized Microsoft Word to create and format documents Assisted in data organization using Microsoft Excel Supported presentations with Microsoft PowerPoint design and layout
- Demonstrated meticulous attention to detail in all tasks and projects
- Executed precise data entry processes to ensure information integrity
Additional Information
Completed an internship at a pediatrician’s office while in school, assisting with daily front office operations, patient coordination, and supporting the credentialing process to ensure records and compliance remained up to date.
Timeline
Credentialing Specialist
IDR – Delta Dental
01.2025 - Current
Credentialing Specialist
Bold Business
07.2023 - 11.2024
Customer Service/Sales via Chat
LiveOps
05.2022 - 07.2024
Collections Agent
ADT Security
08.2021 - 02.2022
Customer Service Manager
Wal-Mart
08.2015 - 05.2021
Cashier/Customer Service Associate
Wal-Mart
08.2013 - 08.2015
Customer Service Representative
Dial America
10.2012 - 09.2013
Associate of Science - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
Associate of Science -
Monroe Area High School