Shanasza Ramey
Houston,TX
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Legend Oaks Healthcare & Rehabilitation
11.2023 - Current
- Assist with meals and feeding
- Charting and documentation
- Assist with COVID-19 testing
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Certified Nursing Assistant
Medical Solutions (Agency)The Good Samaritan Home of Quincy
06.2023 - 09.2023
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Certified Nursing Assistant
Sundance Memory Care
06.2022 - 05.2023
- Assist with feeding and monitored intake to help patients achieve nutritional objectives
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms, Performed personal care to patients such as manual feedings, administering tube feedings and bathing
- Cared for an average of 7-16 patients who suffered from health conditions, Check vital signs, glucose, blood pressure and dietary concerns with critical patients.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Customer Service Representative
Family Dollar
12.2021 - 05.2022
- Handled customer complaints and concerns promptly, addressing issues and asking direct supervisor for quick resolution.
- Greeted customers and helped with product questions, selections, and purchases including in store, and e-services transactions, Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Counted money at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals.
- Exchanged and returned items, noting details in the company database, and placed returned merchandise in bins for restocking.
Customer Service Representative
Walmart
10.2020 - 02.2021
- Arranged and organized merchandise and supplies, Greeted customers, identified needs, and assisted with purchasing decisions to deliver exceptional service.
- Complied with company standards of ethics and integrity by implementing action plans and executing business processes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Waynesboro High School
Waynesboro, MS05.2022
Certified Nursing Assistant Certificate -
Saad Healthcare
Mobile, AL04.2022
Skills
- Medical Terminology Knowledge
- Patient Care and Safety
- Records Management
- Patient Relations
- Emotional and Social Support
- Customer Service
- Critical Thinking
- Adaptability
- Acute care
- Rehabilitation
- Long Term Care
- Hospice Care
- Trach Care
- Direct Patient Care
- Care plan implementation
- Dementia and Alzheimer's knowledge
- Adaptable
- Database Administration
- Recording vital signs
Certification
- Certified Nursing Assistant, Saad Healthcare, 04/01/22
- BLS CPR Certified, 04/01/22
Timeline
Certified Nursing Assistant
Legend Oaks Healthcare & Rehabilitation
11.2023 - Current
Certified Nursing Assistant
Medical Solutions (Agency)The Good Samaritan Home of Quincy
06.2023 - 09.2023
Certified Nursing Assistant
Sundance Memory Care
06.2022 - 05.2023
Customer Service Representative
Family Dollar
12.2021 - 05.2022
Customer Service Representative
Walmart
10.2020 - 02.2021
High School Diploma -
Waynesboro High School
Certified Nursing Assistant Certificate -
Saad Healthcare
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