Shanavia Evans
Monroeville,AL
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
15
15
years of professional experience
Work History
Line Cook
Wind Creek Casino
Atmore
07.2026 - Current
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Operated grills, fryers, and flat tops for casino dining orders
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Restocked stations with ingredients, pans, and cooking supplies
Customer Service Representative
Continuum Global Solutions
Anderson, Indiana
06.2021 - 08.2025
- Handled inbound calls for GC Services customer accounts.
- Explained billing details and payment options to callers.
- Verified customer information using GC Services account records.
- Processed payments and updated account notes in system.
Customer Service Representative
Gc services
Jacksonville, Florida
03.2019 - 10.2022
- Handled inbound calls for GC Services customer accounts.
- Resolved customer inquiries with clear, professional communication.
- Explained billing details and payment options to callers.
- Verified customer information using GC Services account records.
Cook
Atmore community hospital
Atmore, Alabama
03.2012 - 08.2017
- Prepared soups, entrees, and sides in Atmore community hospital kitchen.
- Prepared patient meals following hospital dietary orders and special nutrition needs.
- Portion controlled food according to meal tickets and prescribed diet plans.
- Maintained clean workstations, utensils, and cooking equipment throughout service.
- Checked food temperatures and followed proper holding and serving standards.
Education
Nation High School
Charlotte, NCSkills
- Call center operations
- Call management
- Payment transactions
- Account validation
References
References available upon request.
Timeline
Line Cook
Wind Creek Casino
07.2026 - Current
Customer Service Representative
Continuum Global Solutions
06.2021 - 08.2025
Customer Service Representative
Gc services
03.2019 - 10.2022
Cook
Atmore community hospital
03.2012 - 08.2017
Nation High School