Summary
Overview
Work History
Education
Skills
Timeline
ResearchAssistant
Shanaya Faulk

Shanaya Faulk

Philadelphia,PA

Summary

Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. Known for handling various office tasks with undeniable ease. Also experience and success in working within fast-paced retail pharmacy setting. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Excited to bring talent and record of excellence in customer service to my next step.

Overview

4
4
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
08.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Activity Assistant

Dunwoody Village
02.2022 - 12.2022
  • Developed and lead intergenerational activities to encourage mental agility of patients.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Promoted qualities such as leadership, physical activity and personal self-esteem with diverse and robust activity program.
  • Provided clear instruction to activity and program participants to deliver fun and safety.

Verification Specialist

Universal CIS
06.2021 - 01.2022
  • Answer telephones and give information to callers, take messages, or transfer calls to the appropriate parties
  • Observed strict procedures to protect sensitive client information.
  • Enforcing integrity policies and procedures among customers.
  • Determined appropriateness of payers to protect organization and minimize risk.

Customer Service Representative

Giant
01.2021 - 11.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.

Education

Bachelors of Arts - Psychology

West Chester University
West Chester, PA
12.2023

High School Diploma -

Upper Darby Senior High School
Drexel Hill, PA
06.2019

Skills

  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Adaptability
  • Prescription Filling and Labeling
  • Storage Maintenance and Security
  • Patient Profile Setup
  • Database Management
  • Analytical Thinking
  • Documentation and Correspondence

Timeline

Pharmacy Technician

CVS Pharmacy
08.2022 - Current

Activity Assistant

Dunwoody Village
02.2022 - 12.2022

Verification Specialist

Universal CIS
06.2021 - 01.2022

Customer Service Representative

Giant
01.2021 - 11.2021

Bachelors of Arts - Psychology

West Chester University

High School Diploma -

Upper Darby Senior High School

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Shanaya Faulk