MELANI SMITH
Montgomery,Alabama
Summary
Focused student with a strong background in customer service, data entry, and records management. Seeking to utilize skills and contribute to company success. Recognized by colleagues for being detail-oriented, committed to assisting organization in achieving objectives. Adaptable student with expertise in conflict resolution, customer communications, and order processing, eager to bring abilities to vacant position at company. Known for diligence and reliability, confident in ability to support company in reaching goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Montgomery, AL
09.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Customer Service Associate
Walgreens
Tuscaloosa, Alabama
05.2022 - 07.2024
- Referred unresolved customer grievances to designated departments for further investigation
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Conferred with customers by telephone or in-person to provide product or service information
- Recommended improvements in products, services or billing methods to prevent future problems
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
American deli
Montgomery, Alabama
02.2021 - 07.2022
- Resolved and de-escalated issues to address customer concerns
- Enforced store safety and cleanliness standards, reducing hazards
- Attended training to refresh on current procedures and learn process improvements
- Processed cash, check and credit cards for customer purchases
- Computed and recorded totals of transactions
- Monitored self-checkout stations to assist customers and ensure registers working appropriately
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Skills
- Upselling Products and Services
- Understanding Customer Needs
- Customer Retention Strategies
- Call Documentation
- Customer Support
- Call Transfers
Certification
Pharmacy Technician License
CNA certification
Languages
English
Full Professional
Timeline
Pharmacy Technician
Walgreens
09.2024 - Current
Customer Service Associate
Walgreens
05.2022 - 07.2024
Cashier
American deli
02.2021 - 07.2022
Pharmacy Technician License
CNA certification