Shanay Calise Jones
Silver Springs,MD
Summary
Dynamic operations manager with over a decade of experience in healthcare administration. Demonstrated expertise in patient scheduling, team leadership, and process improvement, leading to enhanced patient care and operational efficiency.
Overview
22
22
years of professional experience
Work History
Front Office Administrator
Dr Wong & Associates Ophthamology & Optometry
Stamford, CT
08.2018 - 08.2024
- Coordinated patient scheduling and appointment confirmations to reduce wait times.
- Facilitated insurance verification and addressed billing inquiries to enhance patient experience.
- Oversaw inventory of office supplies and medical equipment to ensure uninterrupted office operations.
- Provided exceptional customer service to patients in a busy environment.
- Organized patient files and ensured confidentiality of sensitive information.
Practice Manager of Operations
Dr Erik Levy Hematology & Oncology
Greenwich, Connecticut
05.2010 - 02.2017
- Managed daily operations of hematology and oncology practice.
- Coordinated patient scheduling and ensured timely appointment flow.
- Coordinated the daily activities of front office personnel, including scheduling appointments and managing patient flow.
- Collaborated with physicians to enhance patient treatment protocols.
- Implemented process improvements for office efficiency and patient care.
Medical Assistant/Office Coordinator
Dr Andrew Adade
Stamford, Connecticut
10.2002 - 06.2009
- Facilitated patient intake and updated medical records to ensure accuracy and completeness.
- Scheduled patient appointments and managed the office calendar effectively.
- Prepared examination rooms and ensured necessary supplies were stocked.
- Provided patient education on treatment plans and medication usage clearly.
- Supported physicians during examinations and performed basic clinical procedures.
- Coordinated specialist referrals and communicated updates to patients to enhance care continuity.
- Processed insurance claims and addressed billing inquiries to support smooth financial operations.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Education
Bachelor of Science - Business Administration And Management
Johnson & Wales University
Providence, RI10-2027
Associate of Applied Science - Business Administration And Management
Gibbs College
Norwalk, CT03-2004
Skills
- Customer service
- Project management
- Data analysis
- Office administration
- Medical terminology
- Insurance processing
- Appointment scheduling
- Team coordination
- Communication skills
- Leadership and supervision
- Payroll and accounts payable and receivable
- Operations management
- Office management
- Inbound phone call handling
- Time management
Timeline
Front Office Administrator
Dr Wong & Associates Ophthamology & Optometry
08.2018 - 08.2024
Practice Manager of Operations
Dr Erik Levy Hematology & Oncology
05.2010 - 02.2017
Medical Assistant/Office Coordinator
Dr Andrew Adade
10.2002 - 06.2009
Bachelor of Science - Business Administration And Management
Johnson & Wales University
Associate of Applied Science - Business Administration And Management
Gibbs College