Summary
Overview
Work History
Education
Skills
Timeline
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Megan Diaz

Mooresville,INDIANA

Summary

Experienced professional with proven expertise in administrative support and customer service, honed at Avon Pediatrics and other notable organizations. Excelled in optimizing scheduling and enhancing patient satisfaction through effective communication and time management. Skilled in document management and adept at fostering positive relationships, significantly improving operational efficiency and client loyalty. Efficiently managed day-to-day operations and enhanced client satisfaction through exceptional service. Demonstrated problem-solving abilities and adept at multitasking in fast-paced environment.

Overview

13
13
years of professional experience

Work History

Front Office Administrator

Avon Pediatrics
12.2018 - Current
  • New patient intake
  • Insurance verification and precertification
  • Referral Coordinator
  • Assist with duties at the office to ensure a smooth patient flow and clean environment
  • Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
  • Responded to inquiries from callers seeking information.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted in the onboarding process for new employees, providing comprehensive training and guidance as needed.
  • Optimized appointment scheduling to maximize productivity while minimizing conflicts or doublebookings.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Manager

Subway
04.2014 - 12.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Complied with board of health and corporate standard.

Patient Services Representative

IU Health
03.2012 - 04.2014
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
  • Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
  • Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Trained new staff on filing, phone etiquette and other office duties.

Education

High School Diploma -

Ben Davis High School
Indianapolis
05-2004

Skills

  • Scheduling appointments
  • Reception duties
  • File organization
  • Document scanning and copying
  • Customer engagement
  • Hospitality and accommodation
  • Telephone reception
  • Customer service
  • Word processing
  • Handling complaints
  • Customer relationship management (CRM)
  • Administrative support
  • Time management
  • Inbound phone call handling
  • Verbal communication
  • Mail handling
  • File maintenance
  • Collecting payments

Timeline

Front Office Administrator

Avon Pediatrics
12.2018 - Current

Manager

Subway
04.2014 - 12.2018

Patient Services Representative

IU Health
03.2012 - 04.2014

High School Diploma -

Ben Davis High School

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Megan Diaz