SHANAYE LESLIE
Maricopa,AZ
Summary
Dedicated mortgage professional skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Account Maintenance Specialist
Randstad Staffing (on Assignment With Vanguard)
10.2022 - Current
- Serves as initial point of contact for clients. Responds to requests for investment, fund, and account information. Resolves general account issues.
- Use consultative approach to position products and services to clients.
- Handles over 50-60 calls per day.
Junior Underwriter
Land Home Financial Services, Inc
09.2019 - 04.2022
- Documented loan conditions and communicated requirements and decisions to processors and brokers.
- Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
Quality Specialist I
JP Morgan Chase
08.2015 - 08.2019
- Performed QC tests on mortgages files, including document and systemic accuracy
- Assigned files to auditors to be reviewed
Analyst
JP Morgan Chase
10.2014 - 07.2015
- Reviewed bankruptcy, replevin and decease customer's accounts and performed remediation as necessary
- Determined necessary actions on accounts based on bankruptcy status
Loan Processor
First American Title, Formerly Interthinx Inc
08.2013 - 05.2014
- Processed mortgage files (VA, FHA, Freddie Mac, Fannie Mae & USDA)
- Completed VOE, VOM & Assets for underwriting review
Education
High School Diploma -
Saguaro High School
1997
Skills
- 20 years or experience within financial industry
- Solid knowledge of Microsoft Office Suite
- Experience with FHA,VA & Conventional loans
- Evaluate debt ratio, loan-to-value ratios, credit scores, property valuations
- Experience reviewing W-2, Self-employed & rental income
- Loan Product Knowledge
- 10-Key Data Entry
- Conducting Risk Assessments
- Able to handle high call volumes
- Familiar with large pipeline management
Timeline
Account Maintenance Specialist
Randstad Staffing (on Assignment With Vanguard)
10.2022 - Current
Junior Underwriter
Land Home Financial Services, Inc
09.2019 - 04.2022
Quality Specialist I
JP Morgan Chase
08.2015 - 08.2019
Analyst
JP Morgan Chase
10.2014 - 07.2015
Loan Processor
First American Title, Formerly Interthinx Inc
08.2013 - 05.2014
High School Diploma -
Saguaro High School
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