Shanbril Whooper
Chicago,IL
Summary
Dedicated healthcare professional with clinical experience in blood collection and patient care. Expertise in donor support, vital signs measurement, specimen handling, and clinical documentation. Strong communication and patient service skills fostered in healthcare and customer service roles. Committed to maintaining safety and delivering respectful, quality care as a Phlebotomist.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Customer Service Representative
Community Financial Service Center
Chicago, Illinois
10.2021 - Current
- Resolved customer complaints and service issues professionally while maintaining a positive customer experience.
- Communicated effectively with customers to identify needs, answer questions, and provide appropriate solutions.
- Assisted customers with account inquiries, billing questions, payment processing, and service-related concerns.
- Explained account options, service policies, and payment procedures clearly to ensure customer understanding.
- Processed deposits, payments, and other financial transactions with accuracy and attention to detail.
- Verified customer information and maintained accurate records in accordance with established procedures.
- Handled confidential customer information in accordance with privacy and compliance requirements.
- Collaborated with other departments to resolve complex issues and improve customer satisfaction.
- Maintained organized documentation and completed daily paperwork to support efficient operations.
- Remained calm and professional in stressful situations while addressing customer concerns with patience and empathy.
Donor Center Technician - Internship
The Community Blood Center
Chicago, Illinois
06.2026 - 11.2026
- Facilitated donor registration, check-in, and intake procedures to ensure a positive and efficient donation experience.
- Obtained and documented donor vital signs prior to blood donation appointments.
- Assisted phlebotomy staff with whole blood collection procedures and donor care.
- Prepared donor stations by organizing sterile supplies, collection equipment, and necessary materials.
- Inspected and prepared blood collection equipment to support safe and efficient donation operations.
- Accurately labeled blood samples and maintained complete donation records in accordance with established procedures.
- Monitored donors during and after blood collection for potential adverse reactions and promptly notified staff of concerns.
- Followed standard operating procedures and infection control practices to maintain a safe collection environment.
- Monitored and replenished collection supplies to ensure adequate inventory during blood drives.
- Educated donors on the importance of blood donation and encouraged participation in community blood drives.
Medical Assistant - Externship
Rush Hospital
Chicago, Illinois
08.2025 - 12.2025
- Roomed patients, obtained vital signs, collected patient histories, and documented findings in electronic health records (EHR).
- Prepared patients for examinations and assisted healthcare providers with clinical procedures.
- Collected, labeled, and prepared specimens for laboratory processing in accordance with established protocols.
- Performed blood glucose testing and urinalysis under appropriate clinical supervision.
- Prepared examination rooms and maintained clean, organized clinical areas in compliance with infection control standards.
- Assisted with medication administration, injections, and treatments as authorized and supervised by qualified healthcare professionals.
- Performed EKGs and other diagnostic tests as ordered.
- Followed established procedures for cleaning instruments, handling clinical supplies, and maintaining patient safety.
- Communicated patient concerns, reinforced provider instructions, and documented relevant information to support continuity of care.
- Coordinated patient appointments, follow-up visits, and clinical workflows to support efficient patient care.
Education
Nationally Certified Phlebotomist
Jeane Helen Care And Development Center
Homewood, IL07-2026
Some College (No Degree) - Medical Assistant
City Colleges of Chicago - Malcolm X
Chicago, IL10-2026
Skills
- Patient Care and Customer Service
- Donor Communication and Support
- Vital Signs Measurement
- Specimen Collection and Labeling
- Infection Control and Safety Procedures
- Clinical Documentation
- Data Entry and Record Management
- Patient Intake and Registration
- Confidentiality and Compliance
- Attention to Detail and Accuracy
- Communication and Active Listening
- Conflict Resolution and Problem-Solving
- Adaptability and Flexibility
- Teamwork and Collaboration
- Account Management and Financial Transactions
Certification
- National Phlebotomy Certification - CPT
- American Heart Association - CPR/BLS
Timeline
Donor Center Technician - Internship
The Community Blood Center
06.2026 - 11.2026
Medical Assistant - Externship
Rush Hospital
08.2025 - 12.2025
Customer Service Representative
Community Financial Service Center
10.2021 - Current
Nationally Certified Phlebotomist
Jeane Helen Care And Development Center
Some College (No Degree) - Medical Assistant
City Colleges of Chicago - Malcolm X