Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Shanda Bush

Fruitland Park

Summary

Dynamic professional with extensive experience at First Federal Savings & Loan, excelling in data entry and customer service. Proven ability to enhance operational efficiency through effective mail processing and event planning. Adept at managing schedules while fostering strong relationships, ensuring client satisfaction and seamless communication across departments.

Overview

27
27
years of professional experience

Work History

Office Clerk

B&C Pest Solutions/Zoysia Green
Leesburg
08.2010 - Current
  • Received payments from customers via cash or credit card transactions.
  • Processed incoming and outgoing mail daily.
  • Ensured compliance with company policies regarding record keeping procedures.
  • Collaborated with other departments to ensure smooth operations across all areas of the business.
  • Performed basic bookkeeping tasks such as entering data into accounting software programs like QuickBooks or Sage 50 Accounting System.
  • Prepared invoices for customers based on their orders and payment terms.
  • Updated customer accounts information in the database system accurately.
  • Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
  • Answered phone calls in a professional manner and transferred calls accordingly.
  • Scanned documents into computer system for storage purposes.
  • Participated in team meetings to discuss progress on projects or new initiatives.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Provided customer service, addressing inquiries and resolving issues promptly.

Private Nanny

Wilson Training & Bloodstock
Sorento
01.2003 - 08.2008
  • Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
  • Provided positive reinforcement through rewards systems for good behavior.
  • Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
  • Maintained a safe, healthy and nurturing environment for the children in their home.
  • Administered medication according to parental instructions.
  • Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
  • Assisted with homework, tutoring and school projects as needed.
  • Assisted with bedtime routines such as bathing, changing clothes or reading stories.
  • Administered basic first aid techniques when needed while monitoring health conditions closely.
  • Prepared meals according to dietary needs of the family's children.
  • Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
  • Transported the children safely to appointments, social engagements or recreational activities.
  • Took children on outings such as parks, library visits, sports events or educational trips.
  • Monitored behavior of the children to enforce appropriate conduct standards set by parents.

BANK TELLER

First Federal Savings & Loan
LADY LAKE
06.1998 - 11.2002
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Researched customer inquires regarding their accounts using internal banking systems.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Performed cash handling duties including counting currency, coins and checks.
  • Processed loan payments by verifying funds availability prior to disbursing funds.
  • Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
  • Provided assistance to other tellers during peak business hours as needed.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.

Education

High School Diploma -

LEESBURG HIGH SCHOOL
Leesburg, FL
05-1998

Skills

  • Data entry
  • Mail processing
  • Event planning
  • Multi-line phone
  • Quickbooks
  • Schedule and calendar management

Affiliations

  • I've been with Scouts BSA as a Leader, Cub Master, Committee Chair for the past 10 years.
  • Assistant Soccer Coach for 3 years.

Accomplishments

  • The Cross and Flame . In recognition of outstanding service to children and youth in the Community United Methodist Church.
  • Cub Master Knot

Timeline

Office Clerk

B&C Pest Solutions/Zoysia Green
08.2010 - Current

Private Nanny

Wilson Training & Bloodstock
01.2003 - 08.2008

BANK TELLER

First Federal Savings & Loan
06.1998 - 11.2002

High School Diploma -

LEESBURG HIGH SCHOOL

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