Shanda Christie
Parrish,FL
Summary
Goal-oriented customer service representative dedicated to high levels of customer satisfaction and meeting aggressive business goals. Dependable and hardworking with specialized knowledge in customer service and sales and administration.
Overview
17
17
years of professional experience
Work History
Billing and Administration Rep
North Texas Allergy and Asthma Associates
Dallas, TX
05.2021 - 05.2022
- Schedule doctor appointments / allergy injections, referrals, insurance verifications, chart creation, collections, medical office billing queries ,front desk, and general customer service.
Customer service
Cmi group
Dallas, TX
02.2020 - 02.2021
- Payment plans, process payments, answer general billing questions.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
Customer service rep
Gc services
Lakeland
07.2018 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Customer service and collection representative
Global Gateway Solutions
Montego Bay, St. James Parish
03.2016 - 04.2016
- Use computers for various applications, such as database management or word processing
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases.
Supervisor
Acs xerox
Montego Bay, St. James Parish
10.2011 - 07.2015
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Provide services to customers, such as order placement or account information
- Manage projects or contribute to committee or team work
- Complete forms in accordance with company procedures.
Sales and Administration Rep
Singer Jamaica Ltd
Ocho Rios , Jamaica
07.2005 - 08.2009
- Assisted in the planning and execution of company events to foster employee engagement and morale.
- Delivered superior service to both internal clients/stakeholders as well external customers/vendors when handling inquiries or requests.
- Improved overall office efficiency with diligent management of correspondence, memos, and reports.
- Streamlined office procedures by implementing efficient document filing systems and digital organization tools.
- Stock taking -inventory of products
- Exceeded high sales targets
- Collections on delinquent accounts
- Account maintenance
Education
Certificate - Sales and Administration
National Youth Service St Catherine
Ocho Rios, St. Ann ParishCna license - Health Care
Suncoast college of Health
Bradenton, FL07.2022
Diploma - Resident care
Browns Town Community College
Saint Ann's Bay, St. Ann Parish07.2010
Diploma - General Education
Ferncourt High School
Claremont, St. Ann07.2005
Skills
- Clerical
- English Language
- Writing
- Active Listening and Personal Service
- Computers and Electronics
- Critical Thinking
- Learning Strategies
- Microsoft Word and Excel proficient
Timeline
Billing and Administration Rep
North Texas Allergy and Asthma Associates
05.2021 - 05.2022
Customer service
Cmi group
02.2020 - 02.2021
Customer service rep
Gc services
07.2018 - 07.2020
Customer service and collection representative
Global Gateway Solutions
03.2016 - 04.2016
Supervisor
Acs xerox
10.2011 - 07.2015
Sales and Administration Rep
Singer Jamaica Ltd
07.2005 - 08.2009
Certificate - Sales and Administration
National Youth Service St Catherine
Cna license - Health Care
Suncoast college of Health
Diploma - Resident care
Browns Town Community College
Diploma - General Education
Ferncourt High School