Shatoya R Reed
Louisville,KY
Summary
Well-qualified professional in the Small & Medium Business Call Center environment adaptive to the changing focus of today's industries. Demonstrated ability to provide assistance to agents with a focus on company expectations of procedures and quotas. Detail-oriented and methodical Billing Lead offering 10+ years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Overview
17
17
years of professional experience
Work History
Billing Representative
Spectrum
Louisville, KY
03.2017 - Current
- Coordinated with intermediate parties to obtain payments and resolve issues.
- Assessed accounts for payment status and reached out to customers.
- Received incoming information and entered into database system.
- Reviewed and solved account and billing discrepancies.
- Have achieved career progression to Stage 3. (Rep 3)
- Trained and mentors new team members.
- Assisted with Special Projects New Hire Mentor for six months.
- Order Entry Assist Team & Floor Support
Assistant Director
United Parcel Service
Louisville, KY
11.2014 - 03.2017
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Maintained tight production timetables and quality standards to give audiences exceptional offerings.
- Worked with Manager and leaders to arrange schedules based on production requirements and available resources.
- Trained and mentored new employees on industry practices and business operations.
Assistant Store Manager
JC's Cigarette Outlet
Louisville, KY
03.2011 - 10.2014
- Directed workers in a retail setting.
- Led a successful sales team.
- Managed a department.
- Managed a store.
- Created budgets.
- Performed accounting duties.
- Performed personnel duties such as interviewing, hiring, training, discipline and job termination.
- Greeted and assisted customers.
- Responded to customer questions and complaints.
- Directed workers with sales, inventory and customer service.
- Inventoried stock.
- Reordered stock.
Cashier
Circle K Corp.
Louisville, KY
10.2008 - 03.2011
- Took payment from customers.
- Scanned all items so that bill was correct.
- Used Point of Sale Systems
- Assisted other cashiers with difficult customers.
- Counted money in cash drawer at the beginning of each shift.
- Greeted customers.
- Maintained clean work area.
Customer Service Representative
Check Into Cash
Louisville, KY
08.2007 - 10.2010
- Used software tools including: Done pay day loans for people an marketing check into cash services. Spoke with customers by phone, in person.
- Provided information about products and services.
- Canceled accounts.
- Received and processed incoming phone calls from client base.
- Recorded details of customer transactions.
- Collected deposits or payments.
- Maintained a positive and professional phone demeanor.
- Performed office duties such as data entry, word processing, filing, copying.
- Knowledge sets include: Clerical, Data Entry, Desktop computers, Office Skills.
Education
High School Diploma -
Liberty High School
Louisville, KY05.2005
Associate Degree in Criminal Justice - Criminal Justice
Daymar College - Louisville
Louisville, KY06.2007
Skills
- Great with Money Handling
- Great with People
- Microsoft Money, Accountancy, Budgeting,
- Cashier, Clerical, Copy, Credit, Customer Relations, Customer service, Data Entry, Debit,
- File Management, Hiring, Inventory Management, Marketing, Microsoft Office, Office Skills,
- Personnel, Retail, Sales, Telephone Skills, Word Processing
- Accounting, Word Processing
- Accountancy
- Budgeting
- Budgets
- Cashier
- Cash registers
- Clerical
- Copying
- Credit
- Client
- Customer Relations
- Data Entry
- File Management
- Marketing
- Microsoft Office
- Office Skills
- Personnel
- Retail
- Sales
- Telephone Skills
Accomplishments
- Earned employee of the month
- Multiple Achievement Award Awards Received
- Career Progressed to Rep 3 role.
Timeline
Billing Representative
Spectrum
03.2017 - Current
Assistant Director
United Parcel Service
11.2014 - 03.2017
Assistant Store Manager
JC's Cigarette Outlet
03.2011 - 10.2014
Cashier
Circle K Corp.
10.2008 - 03.2011
Customer Service Representative
Check Into Cash
08.2007 - 10.2010
High School Diploma -
Liberty High School
Associate Degree in Criminal Justice - Criminal Justice
Daymar College - Louisville
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