Shanda Cravey
Gray,GA
Summary
Dynamic Case Manager Supervisor with a proven track record , enhancing team performance and client satisfaction through innovative case management and crisis intervention strategies. Expert in documentation and reporting, coupled with exceptional problem-solving abilities, led to significant improvements in service delivery. Skilled in fostering relationships and proficient in organizational multitasking.
Overview
25
25
years of professional experience
Work History
Case Manager
Georgia Mentor
09.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Case Manager
Towaliga Accountability Court
01.2022 - 09.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Case Manager
Child Support Enforcement
03.2020 - 03.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Deputy Sheriff
Bibb County Sheriff's Office
06.2019 - 03.2020
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
- Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Participated actively in ongoing training programs designed to enhance skills necessary for deputy sheriff duties.
- Provided security at various community events, ensuring a safe environment for attendees.
- Observed jail and inmate activity to maintain order and safety.
Case Manager Supervisor
JRM Builders
04.2000 - 06.2019
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
- Managed budgetary responsibilities for the case management department, ensuring optimal allocation of resources based on client needs and program goals.
- Collaborated with interdisciplinary teams to develop holistic care plans addressing all aspects of clients'' lives.
- Increased client satisfaction with services by closely monitoring progress and adjusting case plans as needed.
- Facilitated professional development opportunities for staff members, fostering a culture of continuous learning and improvement within the team.
- Enhanced team performance through regular supervision, coaching, and training of case managers.
- Conducted comprehensive assessments of clients'' needs, leading to tailored interventions and supports for each individual.
- Oversaw accurate documentation of client progress notes, maintaining compliance with legal requirements as well as organizational policies and procedures.
- Developed strong relationships with community partners to facilitate access to resources for clients in need.
Education
Bachelor of Science - Criminal Justice
Middle Georgia State University
Macon, GA12-2019
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Documentation and reporting
Timeline
Case Manager
Georgia Mentor
09.2023 - Current
Case Manager
Towaliga Accountability Court
01.2022 - 09.2023
Case Manager
Child Support Enforcement
03.2020 - 03.2022
Deputy Sheriff
Bibb County Sheriff's Office
06.2019 - 03.2020
Case Manager Supervisor
JRM Builders
04.2000 - 06.2019
Bachelor of Science - Criminal Justice
Middle Georgia State University
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